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Assistant Branch Manager
1 month ago
Job Id: 3703 # of Openings: 1 At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards. As a First Mid leader, an Assistant Branch Manager serves as a champion of this mission. Responsibilities include, but are not limited to: GENERAL:
- Responsible for leading the team to ensure an exceptional customer and team member experience.
- Maintains a position of trust and responsibility by keeping all customer or team member information confidential.
- Communicates and ensures adherence to all bank initiatives, compliance, security, and operational policies and procedures as well as financial loss standards.
- Supervises and coaches Tellers and Universal Bankers on sales and operational duties.
- Assists Branch Manager as needed and provides leadership in the absence of the branch management.
- May process customer account requests and maintains a cash drawer as needed.
- May process consumer loan requests.
- Analyzes and reviews legal documentation associated with opening accounts.
- Resolves customer concerns promptly and efficiently.
- Ensures and is held accountable for informing Branch Management regarding the audit integrity, risk management, and security of the branch.
- Assigns and schedules staff to ensure optimum service coverage, even distribution of the workload, and appropriate project delegation.
- Oversees the opening/closing process of the branch.
- Meets with branch staff regularly (both 1:1 and in group meetings) to organize sales efforts, communicate procedural/product changes, and resolve issues to optimize branch performance and employee engagement. Establish regular coaching opportunities with each team member to review goals and highlight further personal development.
- Selects, trains, supervises, and evaluates the branch staff to enhance individual productivity and enable them to function according to their respective job description.
- May be required to work in other First Mid Banking centers.
- Identifies opportunities to expand and maintain existing consumer and business banking relationships, while displaying sales leadership.
- Develops goals for the retail team and accesses progress of the individuals and the branch to meet corporate initiatives.
- Serves as an ambassador for company culture.
- Demonstrates the ability to professionally represent First Mid in terms of appearance and verbal/written communication.
- High School Diploma/GED required.
- 2+ years' experience in the financial industry.
- 1+ years of sales or goal-based environment.
- Must be able to demonstrate an understanding of advanced math functions that will allow for the analysis of credit and financial information.
- Based upon candidate experience.
- Visit our Total Rewards page to see our full list of benefits.
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