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Program Manager

4 weeks ago

Falls Church, United States Northern Virginia Family Service Full time

Working at

Northern Virginia Family Service

(NVFS) means doing work that matters every day because of the difference you will make in the lives of children and families in Northern Virginia. NVFS' breadth, depth and scope of services offer the resources and support to ensure that everyone in need, at every stage of life, maximizes their potential and fully contributes to a thriving community. At NVFS, we value the diversity of backgrounds, experience, perspectives, and skillsets that we collectively provide to our community, clients and coworkers. We celebrate and thrive on our differences and welcome everyone's unique contributions.

Join the NVFS Family: We are looking to hire a Program Manager to join the NVFS Community Housing team

We are looking to hire a Program Manager to join the NVFS Community Housing team The Community Housing Program Manager is responsible for the daily operations of the programs which identify and assess client and family needs; supervise case management, train and support staff; ensuring the effective monitoring and compliance of program policies and procedures as they relate to client supportive services; coordinate service delivery to ensure that client needs, program goals and contract objectives are effectively met.

Benefits and Compensation:

We want you to be well, have work/life flexibility, grow your career with us, and have the resources and support you need. Check out our comprehensive benefit offerings here in support of various dimensions of your wellbeing. This position has a starting salary of low to mid 70s.

In this role, you will be responsible for:

Staffing and Coverage:

Identify and fulfill staffing needs; work collaboratively with each staff member on talent development process to set job and development goals; approve timesheets, leave and reimbursement requests; provide ongoing staff orientation and training to enable staff to deliver client service effectively.Supervise program staff including conducting regular individual and group staff meetings and case consultation; ensure proper client to staff ratio and monitor case files for quality and completeness.Provide consultative case management to partner agency staff to ensure that service delivery is of high quality and performed according to and within the programmatic policies and procedures, and contractual/licensing requirements.Conduct regular and timely supervision according to established program guidelines.Participate in weekly onsite case conference meetings between RSSP staff & clients to provide Q&A responses, crisis intervention support, and case management oversight (RSSP Program only)Program Coordination:

Recommend program development strategies that align with best practices.Implement programs ensuring goals, objectives and outcomes are met.Ensure that service delivery is of high quality and performed according to and within the NVFS policies and procedures, and contractual/licensing requirements.Coordinate with internal and external partners relating to program management and referral processes.Client Service Delivery:

Monitor cases from initial referral through discharge, promoting efficient and effective client services and administration procedures. Ensure adequate client record keeping, statistical and performance outcome reporting.Ensure that service delivery is performed according to and within the NVFS mission, policy and procedural directions, case management model, and contractual requirements.Provide direct case work in the absence of direct service staff.Compliance and Reporting Requirements :

Work collaboratively with the Grants and Reporting Administrator and/or Government Grants Manager in order to:provide input to prepare narrative and statistical reports to the Agency measuring expenditures, outcomes and program effectiveness;ensure that program maintenance of data in the Homeless Management Information System (HMIS) and MARS/ETO meets or exceeds requirements in assigned program areas.

Meeting/Community Outreach/Resource Participation:

May act as liaison between:Housing Department and Finance.Agency and County's Housing Management TeamsAgency and County's Homeless Services TeamsAgency and HOPWA services local agenciesCoordinate programmatic activities such as developing outreach materials.Fulfill agency and funding requirements for participation and presentations at community events, meetings, workshops and conferences.Your Background: We understand that you may obtain skills through a variety of professional, personal, educational, and volunteer experiences.

Bachelor's degree in Social Work or related field from an accredited college or university.Must have at least two (2) years of related work experience in each of the following:Program management experience specializing in human services;Supervisory experience providing direct supervision of staff;Experience working with homeless or at-risk populations with demonstrated understanding of systemic issues that affect low income and marginalized people.

Experience within the working community continuum of care a plus.Proficiency in usage of basic technological tools including laptops/computers, email, phones, and internet; working knowledge of Microsoft Office Suite and advanced Excel skills.Contract management and HMIS experience a plus.Oral and written fluency in English; additional language skills always welcome.Must be able to demonstrate and live the organizational values of Communication, Integrity, Respect, Collaboration, and Accountability.Successful completion of background checks required upon hire.May be called upon to work beyond normal working hours.

NVFS is committed to advancing equity, embracing diversity, and promoting inclusion and is an equal opportunity employer.

NVFS is an E-Verify participant and drug-free workplace.

NVFS values diversity in our workforce. We strongly encourage all interested individuals to apply, including people of color, all genders and gender identities, people of all abilities, LGBTQ+ individuals, other members of marginalized communities, veterans and national service alumni. #J-18808-Ljbffr

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