Help Desk Specialist
1 month ago
Location: Cleveland, Ohio
Type: Direct Hire
Job #634
Help Desk Specialist
ORGANIZATION:
Top-Ranked Law Firm
LOCATION:
Cleveland, OH
COMPENSATION & BENEFITS:
Base salary up to
$75K , Paid Overtime, Bonus eligible, Medical and Dental Coverage; Paid Time Off; 401K; Savings Accounts; well sought after firm culture and more
SUMMARY:
Top-ranked law firm is seeking a Help Desk Specialist to serve as an integral member of the IT Department to ensure the efficiency and success of the legal and administrative staff within the Firm.
KEY RESPONSIBILITIES:
Handle daily interactions with attorneys, assistants and staff to facilitate conferencing needs
Provide white-glove technical support for the company globally
Handle incoming calls and emails for technical concerns; resolve problems quickly during the first interaction
Offer guidance and support in the set-up and testing of meetings
Manage help desk ticket requests and make sure that each is responded to promptly
Maintain log of technical concerns addressed in system
If there are outstanding technical issues, ensure appropriate, clear and concise follow-up
Ensure that IT Help Desk services are being operated in an efficient manner across the Firm
Act as a representative of the IT Help desk when responding to assistance requests
Troubleshoot, identify, and research IT issues and interface with staff via telephone or in person
Monitor active and resolved IT support issues/tickets and check for whether they need to be escalated to a higher level support staff and create or update articles through Intranet Site to act as a resource for other IT staff members
Install updates on software throughout the Firm when needed
Manage hardware/software inventory
REQUIREMENTS:
High School Diploma
1+ years of relevant experience in a professional services or law firm environment
Strong Windows 10 desktop experience required
Knowledge of conferencing platforms: WebEx, Zoom, Microsoft Teams
Excellent ability to follow procedures and processes to ensure we remain IT Compliant
Excellent communication skills
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