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Customer Service Team Lead

4 months ago

Terrebonne, United States Kaycan Full time

**Customer Service Team Lead**

* Terrebonne, QC

* Full-Time

* Customer Service

* Customer Service Team Lead

**KWP**'s Customer Service team in Terrebonne is looking for a **Customer Experience Team Leader**. The person we are looking for will join a growing company and a dynamic team that works vigilantly to provide high quality exterior siding products. **We want to hear from you**

**We offer:**

* Medical, dental, life and disability insurance

* Work-Family balance

* Opportunities for growth and development

* A professional and relaxed work environment

**Responsibilities:**

* Process customer orders and actively participate in maintaining good customer relations at the branch

* Respond to customer inquiries both at the counter and via inbound calls and emails

* Perform daily functions related to the operations of the order desk

* Establish customer service excellence goals to increase team performance and exceed customer satisfaction

* Respond to customer concerns in a professional and proactive manner

* Conduct individual and/or small group training sessions for customer service personnel as needed

* Responsible for accounts receivable acuity

* Prepare and process invoices

* Verify pricing and availability of products

* Review and submit data to the payroll department

* Perform all related tasks

**Requirements:**

* Minimum of 2 years experience in team supervision

* Minimum of 3 years experience in customer service in a manufacturing or distribution center environment

* Very good computer skills and experience with MS Office and data entry.

* Bilingual - French and English

**Profile:**

* Team player

* Exceptional verbal and written communication skills

* Excellent customer service skills

* Ability to build and maintain lasting relationships with clients

* Good organizational skills and thoroughness in the execution of his tasks

* Strong analytical and problem solving skills

* Ability to work under pressure

*KWP is committed to employment equity and equal opportunity. We encourage members of designated groups to apply for jobs.*