Technical Service Associate

3 months ago

Lenexa, United States ProCharger Full time
Technical Service Associate - Automotive Performance

Accessible Technologies, Inc., has been designing, manufacturing and marketing high performance automotive and industrial products for almost 30 years. First with our ProCharger division, the industry-leader in intercooled centrifugal supercharger systems for street, street/strip and racing applications on cars, trucks, SUVs, motorcycles and boats.

In recent years the company expanded into industrial applications with its Inovair division. Inovair introduces a whole new way to look at compressor and blower technology for industrial applications by utilizing integrally geared, high efficiency, company, low noise compressors and blowers.

Our dedication to innovation and continuous product development is our key to maintaining market leadership and enables our growth into new industries. For more company information, please visit our websites at www.procharger.com and www.inovairblowers.com.

We are seeking a Technical Service Associate with strong customer service / parts sales experience, automotive knowledge, and an understanding of high-performance motorsports.

Responsibilities include:

•Assuring the technical service and sales support phone center is properly staffed and that our dealers and customers receive world-class service.

•Accurately entering orders received via phone, fax and email.

•This position is involved with many areas of the company and heavily supports the sales, engineering, and marketing teams.

•As part of the Technical Service Team, you will also assist engineers with the development of new products, perform installations on beta applications and assist with maintenance of the company owned fleet of performance vehicles.

•Research, track and monitor internet sites including relevant forums, contributing as needed representing ProCharger.

•There may be limited travel while attending trade shows and exhibiting at automotive events and drag races.

Qualifications of a successful candidate:

•Strong automotive knowledge and mechanical ability

•Technical problem-solving skills

•Technical or automotive parts sales

•Multi-line and/or call center experience preferred

•Excellent communications skills, particularly the ability to listen, understand and explain technical information

•Experience and proven strengths in troubleshooting technical products on the telephone and in person

•Understanding and/or passion for high performance and motorsports preferred

•Strong internet knowledge including social media

•Proven track record of providing superior customer service

•Computer and internet experience required

•Recognized track record in attendance and punctuality

•Enthusiasm for teamwork, customers and forming professional relationships

Accessible Technologies, Inc. offers great benefits along with an outstanding teamwork environment.

Accessible Technologies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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