Customer Support Team Lead

3 weeks ago


Burlington, United States HOMAGE Full time

Customer Support Team Lead (Singapore, Central, Singapore) **Customer Support Team Lead**

**Location:** Singapore

**Type:** Full-time

**Role Description**

Homage is seeking a Customer Support Team Lead who enjoys working with the people at the heart of Homage: our Customers and Care Professionals. In the operations team, were focused on building a community of dedicated caregivers, nurses, and doctors who are fully equipped to provide the best quality care to those who need it.

You would report to the Customer Support Manager, support the companys customer service activities by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance. This is mostly through email, but also involves some telephone and in-person support too.

Were looking for someone who is:

* excellent with people and able to provide high quality customer service, while coaching others to do the same

* calm under pressure and capable of solving disputes and incidents

* a strong leader with good people management skills and experience

* highly motivated and resourceful in solving problems

* comfortable working with numbers and data, and proactively uses them to report on performance and inform decision-making

* excellent writing skills, and is able to produce high-quality written content

* driven to improve and develop better operation processes/guidelines

**Skills & Experience**

* at least 2 years of relevant experience, with experience working in hospitality, customer service, or a similar environment preferred

* minimum 1 year of experience leading a team of at least 10 agents

* empathetic and good with people

* great at problem solving

* has excellent writing skills, and is able to produce high-quality written content

* able to communicate effectively within the organisation to get the help and answers you need

* comfortable working with numbers and data

* have a passion for social enterprises and causes as well as driven by Homages core mission and motivated by the impact of our services and platform.



  • Burlington, United States Finastra USA Corporation Full time

    Responsibilities: Overview: As a Customer Support Team Lead, you will be a pivotal part of our organization, contributing to the enhancement of the overall customer service experience. Your primary responsibility will be to guide and mentor a team of customer support representatives, ensuring that customer inquiries are addressed efficiently and...


  • Burlington, United States LabCorp Full time

    This is for a Support Services Team Lead position in Burlington, NC. This will be a first shift Monday-Friday 8:00am to 5:00pm. Job Summary: Functions/acts as a work leader in the Support Services department to coordinate workflow in one or more of the following areas: Technical Services, Accessioning, Specimen Management and Referrals, data entry, results...


  • Burlington, United States LabCorp Full time

    This is for a Support Services Team Lead position in Burlington, NC. This will be a first shift Monday-Friday 8:00am to 5:00pm. Job Summary: Functions/acts as a work leader in the Support Services department to coordinate workflow in one or more of the following areas: Technical Services, Accessioning, Specimen Management and Referrals, data entry, results...


  • Burlington, United States LabCorp Full time

    if you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! LabCorp is seeking a Reference Test Clerk to join our team in Burlington, NC. This position will be responsible for preparing and sending specimens and test requests to LabCorp and/or...


  • Burlington, United States LabCorp Full time

    if you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! LabCorp is seeking a Reference Test Clerk to join our team in Burlington, NC. This position will be responsible for preparing and sending specimens and test requests to LabCorp and/or...


  • Burlington, United States Labcorp Drug Development Full time

    if you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! LabCorp is seeking a Reference Test Clerk to join our team in Burlington, NC. This position will be responsible for preparing and sending specimens and test requests to LabCorp and/or...


  • Burlington, United States Desktop Metal Full time

    **Customer Support Engineer** at Desktop Metal Burlington, MA Desktop Metal (NYSE: DM) is pioneering a new generation of additive manufacturing technologies focused on the production of end-use parts. We offer a portfolio of integrated additive manufacturing solutions for engineers, designers, and manufacturers comprising hardware, software, materials, and...


  • Burlington, United States SMI Telecom Full time

    We are actively searching for a Customer Support Representative to join our dynamic, future-focused organization and partner with a powerhouse tech-focused client. Our mission is to inspire growth by connecting people to superior brands, products, and services through thoughtful, personal conversations. As the Customer Support Representative, you will...


  • Burlington, United States LoadSpring Solutions, Inc. Full time

    Job DescriptionJob DescriptionDescription:LoadSpring is expanding beyond hosting into the world of predictive transformation. At LoadSpring, we bridge innovation and transformation with our LoadSpring Cloud Platform and the integrated data capabilities we provide through LoadSpring INSIGHTS. Our technology solutions provide a secure hosting platform to run...


  • Burlington, United States LoadSpring Solutions, Inc. Full time

    Job DescriptionJob DescriptionDescription:LoadSpring is expanding beyond hosting into the world of predictive transformation. At LoadSpring, we bridge innovation and transformation with our LoadSpring Cloud Platform and the integrated data capabilities we provide through LoadSpring INSIGHTS. Our technology solutions provide a secure hosting platform to run...


  • Burlington, Vermont, United States Cellular Sales Full time

    Cellular SalesJob OverviewThe Consumer Support Representatitve will provide on going support to our sales force by conducting research, preparing reports, and handling information requests. Assist in several areas to maintain functioning work processes. Communicate and work with multiple areas of the organization including Sales Consutlants, customers, and...

  • Groomer Team Lead

    1 week ago


    Burlington, United States Furry Land BurlingtonPlattsburgHampshire Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulePaid Time OffProfessional Development AssistanceTipsBonus Opportunities AvailableManagement Training ResourcesState-of-the-Art Mobile Grooming VansTop Industry CompensationScheduling and Routing AssistanceCompany OverviewFurry Land Mobile Grooming is one of the largest mobile grooming franchise...

  • Groomer Team Lead

    2 days ago


    Burlington, United States Furry Land BurlingtonPlattsburgHampshire Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulePaid Time OffProfessional Development AssistanceTipsBonus Opportunities AvailableManagement Training ResourcesState-of-the-Art Mobile Grooming VansTop Industry CompensationScheduling and Routing AssistanceCompany OverviewFurry Land Mobile Grooming is one of the largest mobile grooming franchise...


  • Burlington, United States Highwire Full time

    Highwire is the Contractor Success Platform for builders and owners of capital projects. We are embarking on an exciting growth phase and looking for the best talent in Boston and Boise. To support this growth, we are looking for a Customer Support Specialist to help our customers elevate their businesses by providing best-in-class customer service. **Your...

  • Team Lead

    2 weeks ago


    Burlington, United States Roots Full time

    Thursday, March 14, 2024 NATURE & SCOPE Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life. WHAT WE’RE LOOKING FOR? To be successful, you’ll need...

  • Team Lead

    2 days ago


    Burlington, United States Roots Full time

    Thursday, March 14, 2024 NATURE & SCOPE Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life. WHAT WE’RE LOOKING FOR? To be successful, you’ll need...


  • Burlington, United States Kandji Full time

    **Customer Support Engineer - Central** USA Remote / Customer Success / Full-Time **About Kandji** is building the future of Apple Enterprise Management. The use of Apple devices in the enterprise is growing rapidly. Drawing on decades of experience in Apple IT, we saw a dire need for a modern Apple device management platform that could accommodate growing...


  • Burlington, United States Kandji Full time

    **Customer Support Engineer - Central** USA Remote / Customer Success / Full-Time **About Kandji** is building the future of Apple Enterprise Management. The use of Apple devices in the enterprise is growing rapidly. Drawing on decades of experience in Apple IT, we saw a dire need for a modern Apple device management platform that could accommodate growing...


  • Burlington, United States ConstructSecure Inc. Full time

    **Customer Support Specialist** at ConstructSecure Burlington, MA ConstructSecure is the Partner Elevation Platform for builders and owners of capital projects. We are embarking on an exciting new phase of growth and are hiring aggressively, looking for the best talent in Boston, Boise, and beyond. To support this growth, we are looking for a Customer...


  • Burlington, United States Panera Bread Full time

    As a Panera Bread Shift Lead, be part of something special where you can connect with our amazing customers, impact our growing business, and most importantly serve local communities. Come make a difference with Panera Bread as a Shift Lead today! This is a great opportunity to begin developing your shift supervisor skills to prepare you for a potential...