Bilingual Customer Care Rep

4 weeks ago


Augusta, United States Queensborough National Bank & Trust Co. Full time
General Description

The Customer Care Representative is responsible for increasing Queensborough Customer Loyalty by ensuring a consistent, positive and valuable customer experiences. Customer Care Representative will provide telephone support and problem resolution by determining customer needs, responding to inquiries, and updating and maintaining customer information.

Key Responsibilities
  • Provide support to Spanish Speaking Customers
  • Answers incoming customer calls in a timely manner
  • Provides resolution to customer issues by researching requests, offering solutions, and providing follow up or escalation as needed
  • Proactively provides alternative banking solutions when needed
  • Knowledge of bank policies and procedures and acts as subject matter expert on all bank customer related systems
  • Knowledge all products offered by Queensborough
  • Provides support to branches on customer service related processes and procedures
  • Escalates customer service issues to Customer Care Team Leader as needed
  • Stays aware of any new or updated information related to bank products and procedures
  • Meets productivity and performance goals while providing excellent customer service
  • Participates in customer care center team goals
  • Provides back up support to branches in customer service issues
  • Participates in Customer Care Center Quarterly Training
  • Assists in identification and development of market process efficiencies.
  • Provides customer support for Deluxe, ClickSWITCH and other customer related products
  • Acts as a supportive team player and a champion of the Queensborough brand both internally and externally within the community
  • Flexible work schedule including Saturdays


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
  • Customer Service Rep

    2 weeks ago


    Augusta, United States EOTM - Partners Professional Full time

    Job DescriptionJob DescriptionPartners Personnel is seeking a Customer Service Rep for our client in the Augusta, ME area. This is a contract to hire position, company offers great benefits, upon hire.Schedule: Sunday 10:00 am to 5:00 pm. Monday -Thursday 8:00 am to 5:00 pm. On-SitePay $36,400 to 40,560/DOEJob ResponsibilitiesFirst point of contract for...


  • Augusta, United States EOTM - Partners Professional Full time

    Job DescriptionJob DescriptionPartners Personnel is seeking a Customer Service/Call Center Rep for our client in the Augusta, ME area.  This is a contract to hire position, company offers great benefits, upon hire.Schedule: Sunday 10:00 am to 5:00 pm. Monday -Thursday 8:00 am to 5:00 pm. On-SitePay $36,400 to 40,560/DOEJob ResponsibilitiesFirst point of...


  • Augusta, United States Coforge Full time

    We at Coforge have an urgent need for Bilingual Call Center Representative assists with customer complaints, orders, errors, account questions, billing, cancelations, and other queries. This position must uphold the quality control standards of service to ensure customer satisfaction is achieved.Responsibilities· Answer inbound calls for assigned lender...


  • Augusta, United States Coforge Full time

    We at Coforge have an urgent need for Bilingual Call Center Representative assists with customer complaints, orders, errors, account questions, billing, cancelations, and other queries. This position must uphold the quality control standards of service to ensure customer satisfaction is achieved.Responsibilities· Answer inbound calls for assigned lender...


  • augusta, United States Coforge Full time

    We at Coforge have an urgent need for Bilingual Call Center Representative assists with customer complaints, orders, errors, account questions, billing, cancelations, and other queries. This position must uphold the quality control standards of service to ensure customer satisfaction is achieved.Responsibilities· Answer inbound calls for assigned lender...


  • Augusta, United States COFORGE Marketing Full time

    We at Coforge have an urgent need for Bilingual Call Center Representative assists with customer complaints, orders, errors, account questions, billing, cancelations, and other queries. This position must uphold the quality control standards of service to ensure customer satisfaction is achieved. Responsibilities Answer inbound calls for assigned lender...

  • Customer Svc Rep

    2 weeks ago


    Augusta, United States Abacus Full time

    Description: Position is in-office located in Augusta, Maine - Temp to Perm. Schedule: Sunday 10a-5p, Monday - Thursday 8a-5p We are looking for someone with demonstrable customer centric attitude and professional demeanor. Must be proficient in MS Office suite - Outlook, Word & especially Excel in a SharePoint environment. We Deliver the Goods: Competitive...

  • Customer Svc Rep

    4 weeks ago


    Augusta, United States NESCO Inc Full time

    Position is in-office located in Augusta, Maine - Temp to Perm. Schedule: Sunday 10a-5p, Monday - Thursday 8a-5p We are looking for someone with demonstrable customer centric attitude and professional demeanor. Must be proficient in MS Office suite - Outlook, Word & especially Excel in a SharePoint environment. We Deliver the Goods: Competitive pay and...


  • Augusta, GA, United States Coforge Full time

    We at Coforge have an urgent need for Bilingual Call Center Representative assists with customer complaints, orders, errors, account questions, billing, cancelations, and other queries. This position must uphold the quality control standards of service to ensure customer satisfaction is achieved.Responsibilities· Answer inbound calls for assigned lender...


  • Augusta, United States Innovativ Pharma Full time

    If you are looking to work as a Pharmaceutical Sales Representative and promote innovative as well as clinically proven pharmaceutical products then we want to talk to you. We are dedicated to improving the lives of patients and families who benefit from our products. All of our Pharmaceutical Sales Reps have played a pivotal role in our success and...


  • Augusta, United States Partners Personnel Full time

    Partners Personnel is seeking a Customer Service/Call Center Rep for our client in the Augusta, ME area. This is a contract to hire position, company offers great benefits, upon hire. Schedule: Sunday 10:00 am to 5:00 pm. Monday -Thursday 8:00 am to 5:00 pm. On-Site Pay $36, 400 to 40,560/DOE Job Responsibilities First point of contract for customers...


  • Augusta, United States Partners Personnel Full time

    Partners Personnel is seeking a Customer Service/Call Center Rep for our client in the Augusta, ME area. This is a contract to hire position, company offers great benefits, upon hire. Schedule: Sunday 10:00 am to 5:00 pm. Monday -Thursday 8:00 am to 5:00 pm. On-Site Pay $36, 400 to 40,560/DOE Job Responsibilities · First point of contract...


  • Augusta, United States Performance Foodservice Full time

    Job Description:We Deliver the Goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much moreGrowth opportunities performing essential work to support America’s food distribution systemSafe and inclusive working environment, including...


  • Augusta, United States Performance Foodservice Full time

    Job Description:Position is in-office located in Augusta, Maine.Schedule:Sunday 10a-5pMonday - Thursday 8a-5p$17.50-$19.00 dependent on experienceWe are looking for someone with demonstrable customer centric attitude and professional demeanor. Must be proficient in MS Office suite – Outlook, Word & especially Excel in a SharePoint environment.We Deliver...


  • Augusta, Maine, United States Coforge Full time

    We are seeking a highly skilled Bilingual Customer Service Liaison to join our team at Coforge.The ideal candidate will possess excellent communication skills, both written and verbal, in English and the ability to work in a fast-paced call center environment.Responsibilities· Answer inbound calls and provide exceptional customer service to clients,...


  • Augusta, United States Maine Mobile Health Program Full time

    Maine Mobile Health Program (MMHP) is hiring a Bilingual Behavior Health Provider. Maine Mobile Health Program is a community health center focused on supporting Maine’s farmworkers and seafood processors in accessing healthcare. MMHP uses an innovative approach to healthcare that is low-barrier, values cultural humility, and embraces human dignity. If...


  • Augusta, United States Walmart Full time

    Job DescriptionWork Hours:Must be available to work 40 hours per week7:30 AM - 6:00 PM Central Time (Mondays to Fridays)9:00 AM - 1:00 PM Central Time (Saturdays)The starting pay for this role is $22/hrAbility to do monetary, or date/time calculations: Associates handle basic compensation and payroll issues. Ability to understand how a pay period works is...


  • Augusta, United States Performance Foodservice Full time

    Job Description:Position is in-office located in Augusta, Maine.Schedule:Sunday 10a-5pMonday - Thursday 8a-5p$17.50-$19.00 dependent on experienceWe are looking for someone with demonstrable customer centric attitude and professional demeanor. Must be proficient in MS Office suite – Outlook, Word & especially Excel in a SharePoint environment.We Deliver...


  • Augusta, United States Kennebec Savings Bank Full time

    POSITION SUMMARY: This position is the Bank's expert on customer care with a primary responsibility of customer call coverage. Responsibilities that coincide with receiving customer calls include, but are not limited to: processing and verifying customer/account maintenance requests, processing external verification of customer account records, assisting...


  • Augusta, United States RATP Dev USA Full time

    DescriptionJob Summary This position will work to deliver the day-to-day customer service objectives and passenger trip reservations. The duties include daily communication and interaction with ADA passengers and dispatch/schedulers. The position will perform back up duties to the dispatch/schedulers and customer service. The position must be organized and...