Client Service Representative
1 month ago
Job Summary: As a Client Service Representative, you'll be the vital link between our company and our current customers. Your role is essential in ensuring customer satisfaction by effectively solving issues, addressing complaints, and handling inquiries.Key Responsibilities:Managing Client Interactions: Deliver outstanding client service by handling inbound calls, chats, and providing updates to cases in a timely manner.Understanding Customer Needs: Identify customers' needs, clarify information, and research any issues they may have. Provide solutions within the Netchex system and/or alternative avenues if necessary.Record Keeping: Maintain clear and comprehensive records of all conversations in our contact management database.Continuous Learning: Attend training opportunities to enhance your knowledge and improve performance.Meeting Targets: Strive to meet both qualitative and quantitative targets set for yourself or your team.Provide Guidance to Clients: Training may include, but is not limited to, providing guidance over the phone, sending the client instruction documents, guiding the client to self-service portals.Coordinate Response to Clients: Coordinate with other client service representatives and/or various departments within Netchex to ensure client requests are handled appropriately and in a timely manner.Flexibility: Performs other duties as assigned.Qualifications:Technology: Proficient computer skills with the ability to learn new software.Experience: Previous experience in a customer service role is preferred.Communication: Strong verbal and written communication skills, along with active listening. Able to de-escalate customers while resolving their dissatisfactionCRM Familiarity: Knowledge of CRM systems and practices.Adaptability: Ability to adapt to different personality types and handle various customer situations.Time Management: Effective multitasking, prioritization, and time management skills.Education: High school diploma.
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Client Service Representative
2 weeks ago
Covington, United States Fidelity Investments Full timeJob Description: The Role Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and...
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Client Service Representative
1 week ago
Covington, United States Fidelity Investments Full timeJob Description: The Role Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and...
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Client Service Representative
2 days ago
Covington, United States Fidelity Investments Full timeJob Description: The Role Join our team of Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service...
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Client Service Representative
2 weeks ago
Covington, United States Fidelity Investments Full timeJob Description: Do you genuinely enjoy making a difference in the lives of others? If you answered “yes ” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) in our Covington site. In this full-time position, you can apply your skills and knowledge in...
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Client Service Representative
2 days ago
Covington, United States Fidelity Investments Full timeJob Description: The Role Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and...
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Member Services Representative
2 weeks ago
Covington, United States Virgin Pulse Full timeWho are you? The role of Member Services Representative is primarily responsible for providing attentive customer services to Personify Health's clients. This role manages both incoming calls from clients regarding a variety of requests and assists m Member Services, Member Service, Representative, Customer Service, Diversity, Internet, Technology, Retail
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Client Service Representative
3 days ago
Covington, KY, United States Fidelity Investments Full timeJob Description:The RoleJoin our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting...
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Customer Service Representative
4 weeks ago
Covington, Kentucky, United States Fidelity Investments Full timeLaunch Your Career in Customer ServiceAre you ready to embark on a rewarding career at Fidelity Investments? We're seeking a talented Customer Service Representative to join our team! As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients, helping them feel more confident and empowered to...
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Customer Service Representative
3 weeks ago
Covington, Kentucky, United States Fidelity Investments Full timeCustomer Support Representative Job DescriptionAre you passionate about delivering exceptional customer experiences? Do you enjoy helping others and making a positive impact in their lives? If so, we may have the perfect opportunity for you!We are seeking a highly motivated and customer-focused Customer Support Representative to join our team at Fidelity...
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Customer Service Representative
3 weeks ago
Covington, United States MAU Workforce Solutions Full timeCustomer Service Representative Job DescriptionMAU Workforce Solutions is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Provide telephone support for customers, TSMs, and consumersManage all...
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Customer Service Representative
4 months ago
Covington, United States MAU Workforce Solutions Full timeStart your new career as a Customer Service Representative with MAU at our client in Covington, GA. As a Customer Service Representative, you will perform various functions of the Customer Service Department. What We Offer $16.50 per hour 1st shift, Monday - Friday, 8:00 AM - 5:00 PM Health benefits, including telehealth medical services Opportunity...
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Customer Service Representative
1 month ago
Covington, United States Fidelity Investments Full timeUnlock Your Career PotentialAt Fidelity Investments, we're committed to helping you grow and succeed in your career. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and building strong relationships with our clients.Key Responsibilities:Provide top-notch customer service and support to clients via...
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Customer Service Representative
4 weeks ago
Covington, Tennessee, United States Advance Financial Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Advance Financial. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, assisting with loan applications, and resolving customer inquiries in a timely and professional manner.Key...
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Client Service Coordinator
5 months ago
Covington, United States Banfield Full timeSUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...
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Client Service Coordinator
6 months ago
Covington, United States Banfield Pet Hospital Full timeIf you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical...
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Customer Service Representative
1 month ago
Covington, United States Fidelity Investments Full timeJob Description:The RoleAs a Customer Relationship Advocate (CRA) at Fidelity Investments, you will play a critical role in providing exceptional customer service to our valued clients. This is a unique opportunity to grow your early career with personalized support, skill development, and training.Key Responsibilities:Provide outstanding customer service...
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Client Service Associate
2 weeks ago
Covington, United States Fidelity Investments Full timeJob Description: The Role Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and...
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Financial Services Representative
4 weeks ago
Covington, Kentucky, United States Fidelity Investments Full timeCustomer Service Role OverviewThis is an exciting opportunity to join Fidelity Investments as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, helping them to achieve their financial goals and make informed decisions about their investments.Key Responsibilities:* Respond to...
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Customer Service Representative
4 weeks ago
Covington, United States MILLENNIUMSOFT Full timeJob Summary:This role is responsible for providing exceptional customer service and order management support to our clients. The ideal candidate will possess strong interpersonal skills, with the ability to listen and anticipate customer needs. They will work closely with a team of professionals to process orders for innovative medical devices, ensuring...
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Customer Service Representative
1 month ago
Covington, Tennessee, United States Domino's Pizza LLC Full timeDomino's Pizza LLC - As a Customer Service Representative, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide a warm welcomeTake customer orders and work with our Point of Sale systemEnsure orders are...