Customer Service Specialist
4 weeks ago
We are looking for a full-time employee who will provide customer service and customer support to the organization. This position will initiate and/or implement sales support action items as needed in order to ensure that an excellent external standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well-spoken and able to present him/herself to others in a professional manner.
Tasks and Responsibilities of a Customer Service Specialist
Interact with customers daily to inform of client products and services
Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on the level of expertise
Ensure and provide quality service to external customers
Answer all external customer inquiries in a timely and professional manner
Process sales orders and data entry with high-level accuracy
Take initiative and resolve and de-escalations or complaints
Maintain a positive representation of the company and associated brands at all times
Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into a successful, professional Sales / Customer Retention position
Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction
Monitor individual progress to provide coaching opportunities and to understand employee developmental needs
Participation in morning meetings including role-play scenarios, product knowledge, and psychology of customer service behavior training
Team-based training sessions ensure that each person in our company has the opportunity to learn from our top representatives in the customer service and sales departments. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Promotion and pay are based on performance. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long-term customer loyalty.
We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Customer Service Specialists will receive training to ensure they have all the skills and knowledge that they require to be successful in this high-energy industry. We are seeking candidates that are outgoing, personable, and comfortable working in a team environment with a focus on customer satisfaction and professional development.
Requirements of a Customer Service Specialist:
Must have great attention to detail
Must be a team player
Previous customer service and sales experience are a plus
Must have strong communications skills
Must be organized
Must be personable and comfortable interacting with customers daily
Qualifications:
Desire to participate in professional development and take on new responsibilities
Self-motivated and comfortable working both independently and as part of a team
Customer service or customer relationship experience
Ability to perform at a high level in a fast-paced environment
Degree preferred
Position Benefits:
Competitive wages
Merit-based advancement
Uncapped bonuses & incentive plan
Company event
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