Site Coordinator

1 month ago

Norwood, United States Highbar Full time

The Site Coordinator enjoys working in a collaborative team structure and thrives wearing multiple hats. This position will provide administrative training, oversee the day to day activities and authorizations within their clinic or region, and communicate closely with the Clinic Director.

What You'll Do:

    • Trains and onboards administrative staff (PCCs); trains Exercise Specialists on the administrative components of their role.
    • Under the direction of the Practice Manager assists in coordinating and scheduling PCCs and Exercise Specialists to ensure adequate administrative support.
    • Participates in making and implementing recommendations to promote clinic efficiency and effectiveness.
    • Responsible for the clinic's daily service excellence, including facility maintenance, IT issues, and excellent customer experience.
    • Monitors key performance metrics: cancellations, no-shows, visits, customer service, authorization metrics.
    • Oversees authorizations within the clinic or region.
    • Answers multiple line telephone system, obtaining demographic and insurance information from new patients being scheduled for an initial evaluation.
    • Collects co-payments from patients, clearly documenting transaction on a written receipt.
    • Runs daily co-pay collection reports to ensure collection accuracy.
    • Responsible for patient appointments, cancellations and reviewing therapist schedules to effectively fill openings through a medical records system, documenting pertinent conversations for future reference.
    • Documents patient visits, faxing initial evaluations, discharge summaries and notes to the appropriate physician.
    • Interfaces with insurance companies to obtain authorization for all insurances, including tracking visits approved.
    • Negotiate payment terms with customers in accordance with established guidelines to minimize collection agency potential.
    • Regularly monitors patient accounts by frequently running detailed day sheet, POC compliance and balance report.
    • Completes weekly reporting and dashboard items such as: Affidavit reporting, eligibility dashboard and active cases.
    • Other duties may be assigned.
Qualifications:
    • High school diploma or general education degree (GED)
    • Two to three years of related experience and/or training
    • Associate degree in healthcare administration or a related field of study preferred

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