FINANCIAL COMPLIANCE COUNSELOR

3 weeks ago


Norwood, United States TriHealth, Inc. Full time

ob Overview:

The Financial Compliance Counselor is responsible for providing patients with a positive financial experience by helping patients navigate & understand insurance benefits and out-of-pocket responsibility. Creates complex financial estimates accurately and efficiently for patients shopping for healthcare services and for services scheduled at a TriHealth hospital facility, ambulatory site or provider offices; estimates can also include providers for which we do not bill for, adding to the challenge. Coordinating financial clearance with insurance companies, providers and patients in an inbound/outbound call center setting. Make outreach calls to provide education to patients on insurance benefits, financial responsibility and financial assistance options, with a special focus on Out of Network plans. Ensures compliance with guidelines set by government programs and TriHealth policies, such as the federal regulations Price Transparency and the No Surprises Act.

Job Requirements:

High School Degree or GED

General Studies

Ability to operate multiple computer applications

Excellent verbal and written skills

Effective problem solving and critical thinking skills Customer service experience

3-4 years customer service experience

1-2 years of Clerical, Healthcare, Finance, and/or insurance industry

Job Responsibilities:

Other Job-Related Information:

Working Conditions:

Climbing - Rarely

Concentrating - Consistently

Continous Learning - Frequently

Hearing: Conversation - Consistently

Interpersonal Communication - Frequently

Lifting


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