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SaaS Implementation Consultant

4 months ago

Irving, United States Aravo Solutions Full time

Aravo was founded to bring order to the complex, chaotic world of enterprise Third Party Risk Management. We deliver the market-leading enterprise SaaS solution for managing third-party risk and compliance, helping Global 2000 companies protect their brand, build customer trust, and drive principled performance. Our notable and growing customer base includes the biggest and most respected brands in the world including Google, Microsoft, Salesforce, Deloitte, Ford, GE, Pfizer, State Farm, Fidelity, British Petroleum, Nike, P&G, Unilever, eBay, Ericsson, Intuit and many others.

Working for Aravo is working with purpose. Our team takes pride in delivering excellent products that really make a difference and we enjoy providing exceptional service to our clients. Were intelligent, collaborative, and solutions-driven. We know what we do helps serve a greater purpose by providing solutions that help eradicate corruption and social injustice from the worlds supply chains and third-party networks. We feel really good about that.

The Role:

Aravo is growing fast and recognizes the importance of building a world-class team to fuel our continued success. With significant investment and strong leadership to expand our business, its a tremendous time to be joining the Aravo team. In this role, youll have the opportunity to:

  • Support our clients who are building and managing world-class third-party risk management programs by maximizing the value of their investment in the Aravo platform.
  • Provide a valued voice, where ideas and creative approaches are welcomed.
  • Feel a sense of accomplishment as you are empowered to deliver in a dynamic, fun, and fast-paced environment.
  • Celebrate successes and grow with us

The Implementation Consultant will join our Professional Services team to assist in implementation and services projects for Aravo customers. You will be responsible for the technical implementation delivery of third-party risk management systems for enterprise clients, which involves configuring the Aravo platform, creating training documentation, and testing software. Strong communication is critical for this role, as you will need to communicate client enhancement and support requests to the product team and advocate for timely updates.

Main Responsibilities:

  • Conduct and lead portions of the implementation delivery both internally and with the customer directly
  • Work as a team member on all aspects of Aravo delivery including but not limited to:
  • Participate in on-site requirements gathering sessions
  • Translate client requirements into Aravo configuration requirements
  • Configure Aravo Solutions
  • Document configuration
  • Train users
  • Create training documentation
  • Assist with UAT
  • Clearly communicate client use cases and requirements to other teams within Aravo such as support, QA, product management, and engineering
  • Provide feedback/suggestions on internal process
  • Provide updates to project leads on the status of deliverables vs. schedule
  • Work in an agile environment where you will place heavy focus on best practice approaches and delivery of scope - both are critical to succeed in this role
  • Coordinate with international resources to ensure product deadlines are met
  • Communicate client enhancement and support requests to product team and advocate for timely updates
  • Working under a project manager or director, take ownership of a small project or component of a larger project. Examples of components of a larger project might include but are not limited to:
  • Collection, documentation, and configuration of a clients Aravo workflow needs including documentation and communication to Product Management of any product gaps.
  • Creation of UAT scripts, leading on-site client UAT, and management of UAT issues list.
  • Creation of custom buyer training materials such as quick reference guides and training labs, set up of database for training, and leading on-site customer training.
  • Use of project templates and tools appropriately and effectively
  • Work autonomously to achieve the desired outcomes of a project

Requirements

  • 3+ years of professional experience working as a team member for software delivery implementations
  • 1+ years of professional experience independently leading small software delivery implementations or leading components of larger deliveries
  • 2+ years of professional experience with procurement software or within a vertical industry applicable to Aravos client acquisition strategy
  • Proven ability to effectively translate complex business needs into a software delivery plan and to document and communicate that plan
  • Bachelor's degree preferred

Skills:

  • Deep understanding of a software delivery life cycle and more than one type of delivery methodology
  • Deep understanding of delivery challenges that are specific to a SAAS delivery environment
  • Proven ability to leverage other team members to accomplish tasks
  • Excellent communication and customer-facing presentation skills
  • Aptitude for providing support in constructing relationships within customer base to provide opportunities for expansion and growth
  • Team player who is motivated and takes the initiative to deliver
  • Must be organized and have the ability to multi-task in a fast-paced environment
  • Experience with Third Party Risk Management within a vertical industry applicable to Aravos client acquisition strategy preferred
  • Ability to effectively translate complex business needs into a software delivery plan and to document and communicate that plan.
  • Capable of working autonomously toward desired outcomes of a project
  • Must be organized and able to multi-task in a fast-paced environment

Benefits

  • 100% Employer Paid Medical / Dental / Vision Insurance Premiums for the Employee and Family
  • Paid Maternity and Paternity Leave
  • Life and AD&D Insurance
  • Long-Term Disability Insurance
  • 401K with Company Matching
  • Equity Participation
  • 4 Weeks of Vacation
  • Fully Stocked Kitchens
  • Company-Sponsored Charitable Day of Giving Events
  • ......and many more

Aravo Solutions Inc is registered as an employer in many, but not all, states. If an applicant is not in or able to work from a state where Aravo Solutions Inc is registered, they may not be eligible for employment. The eligible states include: FL, GA, IL, MA, MO, NC, NH, NJ, NV, OR, PA, SC, TN, TX, AND WA.