Branch Support Specialist

2 months ago

Kenilworth, United States Umdasch Group Full time
Company Description

It's more than a job. It's a passion.

Doka is one of the world's leading companies for developing, manufacturing and distributing formwork solutions for use in all fields of the construction sector. The Doka Group is a company of the Umdasch Group and employs more than 9,500 people in over 70 countries.

We Make It Work.

Job Description

Summary of Position

The Branch Support Specialist for Doka USA will be a key driver of operational excellence, responsible for optimizing material demand, procurement, and stock levels across regional and branch operations. This role is critical for identifying inefficiencies and implementing advanced solutions to streamline processes. As a central figure in commercial innovation, this individual will lead automation and digitization efforts, bridging the gap between front-line operations and HQ's process improvement initiatives.

The Specialist will act as an expert in system support, ensuring data integrity, mastering advanced warehouse management software tools, and improving the commercial workflow. They will spearhead training and development of commercial teams, foster our open feedback culture to capture internal best practices and combine them with elements of LEAN management across the organization.

A leader in both operational and digital transformation, this role will play a crucial part in advancing Doka's strategic objectives, with direct reporting responsibilities and team expansion planned by 2025. In addition to their technical proficiency, the Branch Support Specialist will be a key partner to regional and branch Operations Managers, ensuring that operational processes align with company standards, enhancing efficiency, and driving a forward-thinking culture in every branch they support.

Responsibilities
  • Act as a system expert and provide frontline support to branches, ensuring efficient operations across inventory control, logistics, and procurement processes while maintaining data integrity and system accuracy.
  • Stand in for key Operations roles (CSR, Demand Planner, Inventory Controller, Supply Planner) during absences to ensure continuous operational support at the branch level.
  • Optimize safety stock settings, material sourcing, and backorder processes, identifying inefficiencies and implementing advanced solutions for streamlined workflows.
  • Spearhead training and development initiatives for commercial teams, fostering an open feedback culture to capture internal best practices and apply LEAN management principles.
  • Lead automation and digitization efforts, collaborating with HQ and global teams to integrate cutting-edge technologies and drive process improvements.
  • Develop and maintain system inventory controls, ensuring data quality and overseeing regular system audits, while resolving any discrepancies promptly.
  • Provide expert guidance on inventory counts and demand planning, offering actionable insights and reports for regional and branch managers to enhance operational performance.
  • Collaborate with Supply and Demand Planners to monitor upcoming demands and ensure timely availability of materials, contributing to effective procurement strategies.
  • Generate, review, and distribute operational and financial reports, such as monthly updates on inventory, labor hours, and material availability, to inform upper management and regional controllers.
  • Support monthly financial processes, including invoicing, reconciliation of discrepancies, and material purchase orders, ensuring smooth collaboration with Accounts Payable.
  • Serve as a key partner to regional and branch Operations Managers, aligning operational processes with company standards, and fostering a forward-thinking and efficient culture in each branch.
  • Regularly travel to branch locations to provide on-site support, workflow optimization, system training, and continuous improvement across all regional operations.
Additional Responsibilities
  • Provide temporary coverage for absent Operations staff (CSR, Demand Planner, Inventory Controller, etc.) to maintain continuity in branch operation. (longer-term deployments possible)
  • Participate in special projects aimed at process improvement, operational efficiency, and safety compliance. Assist in the preparation of meeting materials (PowerPoints, Town Hall meetings, and other strategic discussions).
  • Support Logistics by assisting with transport coordination, booking intercompany trucks, and generating logistics reports as needed through Transportation management software.
  • Perform process audits and enforce the Continuous Improvement Process (CIP)
  • Assist with system updates, new program rollouts and technology implementations as required.
Qualifications

Qualifications/Technical Proficiency
  • High school diploma required; Bachelor's Degree in Business or Logistics preferred.
  • 5 years of Formwork Industry - related experience in administration, operations, or logistics preferred.
  • 2-3 years of key user experience with warehouse management (WMS or EWM), supply chain, or material distribution software preferred
  • Proven ability to manage projects and effective task prioritization.
  • Strong communication skills, including fluency in English (spoken and written); Spanish language skills are strongly preferred.
  • Strong analytical skills with a high level of numerical aptitude and technical proficiency.
  • Proficient in Microsoft Office, with advanced skills in Excel.
  • Experience in conducting local Branch Operations audits.
  • Excellent report writing and presentation skills.
  • Willingness to learn new systems, products, and techniques.
  • Ability to work effectively as part of a team in a fast-paced, results-driven environment.
  • Open-minded with an appreciation for diverse cultural backgrounds.
  • Flexibility in both time and location to meet the demands of the role.


Additional Information

Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team.

If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below.

Visit us online at www.dokausa.com for additional information on Doka USA, Ltd.

Doka is an Equal Opportunity Employer

A company of the Umdasch Group

External candidates must be authorized to work for any employer in the USA.

All your information will be kept confidential according to EEO guidelines.

  • Customer Support Specialist

    3 weeks ago

    Kenilworth, New Jersey, United States PIRTEK USA Full time

    Key ResponsibilitiesWe are seeking a skilled and customer-focused Customer Support Specialist to join our team at Pirtek USA. This role requires someone who can provide exceptional customer service, manage multiple tasks, and maintain a clean and organized workspace.About the JobIn this role, you will be responsible for greeting customers, answering phones,...

  • Manufacturing Support Specialist

    2 weeks ago

    Kenilworth, Pennsylvania, United States On Target Staffing Full time

    We are a leading recruitment agency, On Target Staffing Corporate Recruiting, part of On Target Staffing, LLC. Our mission is to provide exceptional service to our clients and candidates. We are currently looking for a highly skilled Manufacturing Support Specialist to join our team.The estimated salary for this role is $28.81 per hour, with 40 hours worked...

  • Automotive Support Specialist

    2 weeks ago

    Kenilworth, New Jersey, United States Mavis Tire Supply Full time

    Company OverviewMavis Tires & Brakes at Discount Prices is a leading provider of automotive services and retail tire sales in the United States. With over 2,000 locations across the country, we offer a wide range of services including tire sales, auto repairs, and maintenance.About the PositionWe are currently seeking a highly skilled Automotive Support...

  • Collections Specialist

    3 months ago

    Kenilworth, United States Jobot Full time

    Job DescriptionJob DescriptionREMOTE: Collections Specialist needed for Large Law Firm (must have strong Legal Industry experience)This Jobot Job is hosted by: James MoonAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $65,000 - $80,000 per yearA bit about us:We are one of the largest law firms in the US!Why...

  • Diagnostic Imaging Specialist

    4 weeks ago

    Kenilworth, Pennsylvania, United States Advocate Aurora Health Full time

    Job Overview:    Advocate Aurora Health is seeking a skilled Diagnostic Imaging Specialist to join our team in Kenilworth, Illinois. This role offers an exciting opportunity to work in a dynamic environment where you can utilize your technical expertise to deliver high-quality patient care.    About the Role:    As a Diagnostic Imaging...

  • Math Education Specialist

    7 days ago

    Kenilworth, Illinois, United States Schoolhouse 4 Math Full time

    Job OverviewSchoolhouse 4 Math, a leading math learning center, is seeking an enthusiastic and dedicated Math Education Specialist to join our team. As a key member of our instructional staff, you will play a vital role in delivering high-quality math education to students in grades K-12.We are passionate about providing a supportive and encouraging...

  • Healthcare Support Specialist

    2 weeks ago

    Kenilworth, Pennsylvania, United States Kenilworth Medical Full time

    Key ResponsibilitiesSchedule appointments and manage patient schedulesProcess payments and manage billingMaintain accurate and up-to-date patient recordsProvide exceptional customer service and communicate effectively with patients and healthcare providersAssist with administrative tasks, including filing and scanning documentsA competitive salary of...

  • Behavioral Specialist for School District Near Kenilworth, IL

    1 week ago

    Kenilworth, Pennsylvania, United States Sunbelt Staffing Full time

    Job OverviewSunbelt Staffing is seeking a dedicated Registered Behavior Technician to join our team in a full-time capacity. The ideal candidate will have a minimum of 1+ years of experience as a Behavior Specialist and hold RBT Certification through the BACB.Estimated Salary RangeWe offer a competitive salary package that aligns with industry standards....

  • Service Delivery Specialist

    1 week ago

    Kenilworth, Pennsylvania, United States On Target Staffing Full time

    We are seeking a dedicated Service Delivery Specialist to join our team. As a key member of our team, you will be responsible for ensuring customer satisfaction by managing the entire customer journey. This includes processing orders from start to finish, resolving customer inquiries, and collaborating with internal teams like Sales, IT, and Finance. Your...

  • Customer Service Specialist

    1 week ago

    Kenilworth, Pennsylvania, United States On Target Staffing Full time

    Job OverviewWe are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our staff, you will play a vital role in ensuring customer satisfaction by managing the entire customer journey.This includes seamlessly processing orders from start to finish, resolving customer inquiries, and collaborating with internal teams like...

  • Expert Collections Specialist for Law Firm

    1 month ago

    Kenilworth, Illinois, United States Jobot Full time

    A forward-thinking and ambitious Collections Specialist is required to join our dynamic team at Jobot, a leading law firm in the US. This exciting opportunity is perfect for a seasoned professional with strong portfolio management, attorney relations, and accounts receivable (A/R) expertise.About the RoleWe are seeking an experienced Collections Specialist...

  • Clinical Nurse Specialist Home Health

    4 weeks ago

    Kenilworth, New Jersey, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care is seeking a skilled Clinical Nurse Specialist to provide high-quality care to patients in their homes. This role offers a unique opportunity to make a meaningful difference in the lives of our clients and their families.We believe that our patients deserve exceptional care, and we are committed to providing it. As a BAYADA nurse, you...

  • Diagnostic Imaging Specialist

    3 weeks ago

    Kenilworth, Pennsylvania, United States Advocate Aurora Health Full time

    About the Role:">As a Diagnostic Imaging Specialist at Advocate Aurora Health, you will be responsible for acquiring quality diagnostic images for radiographic interpretation. This involves performing exams according to established policies, procedures, and protocols.You will determine appropriate radiographic technique based on anatomy and patient condition...

  • Comprehensive Athletic Training Specialist

    4 weeks ago

    Kenilworth, New Jersey, United States JAG Physical Therapy Full time

    Job DescriptionWe are seeking a highly skilled Athletic Training Specialist to provide comprehensive athletic training services for athletes in Staten Island, NY.Company OverviewJAG Physical Therapy is a leading provider of outpatient orthopedic physical therapy services with over 100 facilities across Pennsylvania, New Jersey, and New York. Our care-first...

  • Accounts Payable

    1 month ago

    Kenilworth, United States Robert Half Full time

    Job DescriptionJob DescriptionSeeking an Accounts Receivable Specialist for one my growing international clients in the Consumer Products industry.RESPONSIBILITIES:• Maintain accounts payable records to ensure aging is up to date, payments and credits are applied and differences are resolved.• Verify and process invoices, ensuring proper coding and...

  • Physical Therapist

    4 weeks ago

    Kenilworth, New Jersey, United States JAG Physical Therapy Full time

    We are seeking a highly skilled Physical Therapist to join our team at JAG Physical Therapy. As a rehabilitation specialist, you will work with patients to assess their needs and develop effective treatment plans.Job SummaryThe Physical Therapist will be responsible for evaluating patients, creating personalized treatment plans, and providing ongoing care to...

  • Sports Medicine Specialist

    3 weeks ago

    Kenilworth, New Jersey, United States JAG Physical Therapy Full time

    Job SummaryWe are seeking a skilled Sports Medicine Specialist to provide essential athletic training services for athletes in Staten Island, NY. As a member of our team, you will work closely with other healthcare professionals to ensure adherence to state and national standards of practice.About the RoleThe ideal candidate will have a Bachelor's or...

  • Financial Operations Coordinator

    1 week ago

    Kenilworth, Illinois, United States Jobot Full time

    Job DescriptionAs a Collections Specialist, you will be responsible for managing a portfolio of accounts to identify outstanding debts and oversee their recovery. This role involves collaborating with attorneys to initiate and monitor the legal process for debt recovery, ensuring compliance with all relevant laws and regulations.About the TeamOur team at...

  • Senior Portfolio Manager

    1 week ago

    Kenilworth, Illinois, United States Jobot Full time

    Job SummaryWe are seeking an experienced Senior Portfolio Manager to join our team at Jobot. The ideal candidate will have a minimum of 5 years of experience in managing collections, portfolio management, or a related field. This role involves overseeing the recovery of outstanding debts and working closely with attorneys and clients to ensure timely and...

  • Senior Collections Portfolio Manager

    7 days ago

    Kenilworth, Pennsylvania, United States Jobot Full time

    Job OverviewWe are seeking an experienced Collections Specialist to join our dynamic law firm.ResponsibilitiesManage a portfolio of accounts to identify outstanding debts and oversee their recovery.Collaborate with attorneys to initiate and monitor the legal process for debt recovery, ensuring compliance with all relevant laws and regulations.Develop and...