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Customer Service Representative

1 month ago

Madison, United States Spherion Full time

We are looking for Customer Service Representatives available to start in July for our client headquartered just outside of Madison, WI. As a Customer Service Representative, you will be a part of a friendly, supportive, team that shows their appreciation through various employee perks.

Highlights:

  • Temporary with the opportunity for permanent hire
  • Pay Rate: $18/hr
  • Comprehensive benefits package offered upon permanent hire:
    • Health insurance
    • Dental insurance
    • Vision insurance
    • Life insurance
    • Disability insurance
    • 401(k) matching
    • Paid time off
    • Paid holidays
    • Tuition reimbursement
    • An extensive corporate wellness program
  • Schedule: Full-time, Monday- Friday, 8:00 am to 5:00 pm (100% onsite)
Responsibilities:
  • Achieve and maintain department standards
  • Troubleshoot problems with customers via phone and resolve efficiently using diagnostic procedures within department work practices
  • Ensure accurate documentation of all call data in the CRM system
  • Promote a positive team atmosphere
  • Special projects as assigned
Qualifications:
  • A high school diploma or equivalent degree is required
  • Call center/customer service experience required
  • Microsoft Office suite proficiency
  • Ability to type 30 wpm
  • Excellent communication skills
  • Ability to troubleshoot and problem-solve

Apply for the Customer Service Representative role today for immediate consideration

#SPH1001

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

- Achieve and maintain department standards- Troubleshoot problems with customers via phone and resolve efficiently using diagnostic procedures within department work practices- Ensure accurate documentation of all call data in the CRM system- Promote a positive team atmosphere- Special projects as assigned

experience

1-4 years

skills

- Excellent communication skills- Ability to troubleshoot and problem-solve

education

High School