Customer Service Representative

2 weeks ago

Bristow, United States RXO Full time

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

This role will be performed on-site.

$500 sign-on bonus offered to eligible participants hired while the program is in effect, paid in two installments. Bonuses are subject to all applicable taxes. All other rules governing this program will apply.Current employees and contract workers are not eligible.

As a Customer Service Representative in Last Mile at RXO, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.

What your day-to-day will look like:

  • Assist customers and business partners via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnose, assess and resolve problems or issues
  • Monitor progress of delivery routes
  • Scan haul-away pods and verify stamps
  • Process changes or cancellations to delivery orders

What you'll need to excel:

At a minimum, you'll need:

  • Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It'd be great if you also have:

  • High school diploma or equivalent
  • 1-year related experience preferably within a call center environment
  • Strong customer service skills and the ability to satisfactorily resolve issues
  • Solid ability to multitask with exceptional organizational skills
  • Ability to thrive under pressure while delivering solutions that exceed customer expectations

In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

  • Competitive pay
  • Health, dental and vision insurance
  • 401(k) with company match
  • Life insurance, disability
  • Employee Assistance Program (EAP)
  • Paid time off
  • Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent communityto learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statementhereandRXO's Privacy Notice to California Job Applicantshere.

  • Customer Service Representative

    5 months ago

    Bristow, United States UASA Full time

    As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, energetic,...

  • Customer Service Associate

    19 hours ago

    Bristow, Oklahoma, United States UASA Full time

    Role OverviewAs a Customer Service Representative, you are a key member of our team and represent our members on client support calls. This position is ideal for self-motivated individuals who enjoy helping people and can effectively manage a variety of situations on a day-to-day basis.

  • Outside Sales Representative

    1 month ago

    Bristow, United States Groundworks Full time

    Job DescriptionJob DescriptionJES Foundation Repair, A Groundworks Company, is seeking talented Outside Sales Representatives to join their team in the Manassas, VA area!Our Outside Sales Representatives we call Certified Field Inspectors or CFIs are one of the powerhouses of our organization and integral to our business’ success. CFI's partner with...

  • Customer Service Attendant

    1 week ago

    Bristow, United States GreenDrop Part time

    Job Title: GreenDrop Attendant--BraemarPart-Time Set Schedule: Sunday and Monday 9:30 am - 5:15 pmWho we are:GreenDrop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly.By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills...

  • Service Technician

    3 months ago

    Bristow, United States Groundworks Full time

    Job DescriptionJob DescriptionJES, A Groundworks Company, is seeking talented Service Technician to join their team in the Manassas, VA area! The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management...

  • GreenDrop Customer Service Attendant

    2 weeks ago

    Bristow, United States Savers | Value Village Full time

    **Job Title: GreenDrop Attendant--Braemar** **Who we are:** GreenDrop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for...

  • GreenDrop Customer Service Attendant

    2 weeks ago

    Bristow, United States Savers Value Village Full time

    Job DescriptionJob DescriptionJob Title: GreenDrop Attendant--Braemar    Who we are:     GreenDrop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly.    By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and...

  • Sales Representative

    1 week ago

    Bristow, Oklahoma, United States Orangetheory Full time

    We are seeking a motivated and customer-focused Sales Associate to join our team at Orangetheory. This is a full-time opportunity that will provide you with the chance to work in a fast-paced environment, interacting with members and helping the studio thrive.Key Responsibilities:Provide exceptional customer service at the front desk, answering phones and...

  • Outlet Customer Experience Specialist, Advisor

    3 weeks ago

    Bristow, United States Best Buy Full time

    What does a Sales Consultant – Appliance Outlet do? The Sales Consultant – Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or...

  • Outlet Customer Experience Specialist, Advisor

    3 weeks ago

    Bristow, United States Best Buy Full time

    What does a Sales Consultant – Appliance Outlet do?The Sales Consultant – Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved.As...

  • Concert Marketing Liaison for Jiffy Lube Live

    1 week ago

    Bristow, Oklahoma, United States Live Nation Entertainment Full time

    Live Nation Entertainment, a global leader in live entertainment, is seeking a highly motivated On-Site Marketing Representative to join our team at Jiffy Lube Live in Bristow, VA. As an integral part of our Region 2 Venue Marketing team, this individual will be responsible for executing various tasks essential to the success of Live Nation's on-site...

  • Concession Manager

    4 weeks ago

    Bristow, United States Legends Hospitality Full time

    Description LEGENDS Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Planning, Hospitality, Global Merchandise, and Legends IQ – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their...

  • Driver Helper

    2 months ago

    Bristow, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Driver Helper

    1 month ago

    BRISTOW, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Driver Helper

    2 months ago

    BRISTOW, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Driver Helper

    2 months ago

    BRISTOW, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Driver Helper

    1 month ago

    BRISTOW, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in...

  • Driver Helper

    2 months ago

    Bristow, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Driver Helper

    1 month ago

    BRISTOW, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...

  • Driver Helper

    1 month ago

    BRISTOW, United States United Parcel Service Full time

    SHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...