Benefits Account Coordinator

2 months ago

Lakeland, United States Foundation Risk Partners Full time

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Benefits Account Coordinator to their Acentria team in Lakeland, FL.Job Summary:The Account Coordinator performs a high volume and wide variety of insurance-related administrative tasks accurately and within required timeframes as directed/assigned by Account Management leadership team. This includes helping the Accounting team with the Open Enrollment process, Implementation Process, and inputting and updating the agency management system (EPIC) and electronic files.Essential Functions:Supports Account Management Team by contacting insurance carriers via telephone or email inquiry to research subscriber claims and eligibility issues; contacting insurance carriers billing dept. to assist clients with billing inquiriesWorks with GWA dedicated carrier service reps / advocates / client managers to resolve client service issuesRegularly access and navigate numerous insurance carrier websites (agent/broker & employer portals) to: View/verify eligibility, add/change/delete coverage, request ID cards, print temporary cards, view benefits, claims, search for providers, etc.; process online new hire enrollment applications, change requests forms and termination requests; execute online inquiries, changes, quotes, proposals and cancellations.Follows-up with subscribers and clients to completion with an email confirmation and document all client contact and inquiries in EPICSupports Account Management Team with Renewal and RFP preparation process: Census - format excel spreadsheet, email to client / prospect to complete with all benefit eligible employee and covered dependents informationPrepares, formats, and edits proposals / client presentations using appropriate spreadsheet templates like a Benefit Comparison or Rate ComparisonCompetencies & Qualifications: Strong multi-tasking, prioritization, time management, highly detailed oriented, comprehension, and organizational skillsStrong verbal/written communication and customer service skillsAbility to perform large work volumes with high degrees of accuracyDecision-making, problem resolution and creative thinking skillsExceptional personal character, including a strong work ethic, positive attitude, and willingness to assist others alwaysAdvanced level proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.) SharePoint Designer and InfoPath, Adobe Pro with strong technical/computer ability including knowledge of SharePoint Online and Office 365Proficient in insurance agency management software (EPIC)Education & Experience:High school diploma or equivalentSome college is helpfulAt least 1-2+ years of experience working with health insurance companies in the employee benefits industryWhy settle for less, come work for the bestAs a Foundation Risk Partners Company, Acentria Insurance was named Best Agency to Work For (Insurance Journal) and Insurance Industry Employer of Choice for four straight years Our goal is to provide an environment that fosters both personal and professional growth - while creating a workplace that feels like home. Disclaimer:While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.Equal Employment Opportunity (EEO):FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.Benefits: FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays

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