Mortgage Servicing Professional

6 days ago

Titusville, United States Cenlar Full time

The Mortgage Servicing Professional is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner.These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written).

Responsibilities:

  • Handles all levels of mortgage servicing inquiries (i.e. payments, escrow analysis, insurance and tax)
  • Responsible for providing first call resolution, fully resolving disputes, and performs root cause analysis
  • Researches and resolves customer issues/inquiries via the phone, email and written correspondence
  • Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity
  • Promotes products and services with focus on customer satisfaction and retention
  • Responsible for working to meet individual and team goals for service level agreements on a daily basis
  • Collaborates with internal resources to provide solutions to customers
  • Responsible for process improvements in daily duties
  • Completes other duties and projects as assigned by the supervisor/manager
  • Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar's reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Interface:
  • External - Mortgagors, Insurance Agents, Title Insurance Representatives, Tax Collectors, Investors, Clients
  • Internal - All internal departments throughout the company, primary focus on servicing areas:Client Relations, Cash Management, Payoffs, Default, Insurance, Tax, Special Products,Exception Processing
Qualifications:
  • 6 weeks onsite training required
  • must be able to work hybrid schedule
  • High school diploma required
  • experience in industry, call center environment and/or customer service
  • General mortgage banking knowledge
  • Meet performance metric requirements for 12 months (including tasks and emails).
  • Strong work ethic including strict adherence to work schedule times and deadlines
  • Flexibility and ability to adapt to change quickly
  • Ability to work with all levels of management
  • Strong interpersonal relationship skills
  • Strong written and verbal communication skills
  • Excellent listening skills
  • Strong problem resolution skills
  • Must be able to work nights and weekends; variable schedule(s) as necessary
  • Candidates will be assessed based on relevant skills and experience
It is critical that you have an understanding of the following:
  • Requirements under Telephone Consumer Protection Act, specifically Exemptions and Other Provisions
  • Requirements under Regulation E (Electronic Funds Transfer Act), specifically, Coverage, Initial Disclosures and Preauthorized Transfers
  • Requirements under Regulation Z (Truth in Lending Act), specifically Prohibited Acts or Practices and Certain Requirements for Credit Secured by a Dwelling
  • Requirements under Regulation X (Real Estate Settlement Procedures Act), specifically Mortgage Servicing Transfers
  • Requirements under Regulation V (Fair Credit Reporting Act), specifically Reasonable Policies and Procedures Concerning the Accuracy and Integrity Furnished Information
  • Requirements under Regulation X (Real Estate Settlement Procedures Act), specifically Requests for Information and Escrow Accounts.
  • Requirements under the Homeowners Protection Act, specifically, Cancellation and Termination of Private Mortgage Insurance (PMI): Non-High-Risk Residential Mortgage Transactions.
  • Requirements under the Service member Civil Relief Act, specifically Notification of Being Called for Active Duty
  • Requirements under Flood Disaster Protection Act

  • Mortgage Servicing Professional

    3 months ago

    Titusville, United States Cenlar Full time

    The Mortgage Servicing Professional is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner.These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written)....

  • Satisfaction Specialist Sr.

    2 days ago

    Titusville, United States Cenlar Full time

    The Satisfaction Specialist is responsible for the preparation of all required documents to allow paid in full mortgages to be satisfied of record in accordance with county and state requirements. Responsibilities: Creates and reviews document receipt reporting to ensure that custodians have been properly identified in Rekon Creates reports weekly to ensure...

  • Store Supervisor

    2 weeks ago

    Titusville, United States TD Bank Full time

    Work Location: Titusville, Florida, United States of America Hours: 40 Line of Business: Personal & Commercial Banking Pay Detail: $24.00 - $33.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our...

  • MEMBER SERVICES REPRESENTATIVE III

    1 month ago

    Titusville, United States Launch Credit Union Full time

    Job Details Job Location Titusville, FL Position Type Full Time   Description Position Summary The Member Services Representative III (MSR III) is responsible for providing exceptional service to members by listening to their requests and offering appropriate solutions. MSR IIIs interacts with members face-to-face in a fast-paced environment. The...

  • Cleared Security Professional

    7 days ago

    Titusville, Florida, United States Allied Universal® Full time

    Establish a career with Allied Universal, North America's leading security and facility services company.Salary$17.50 per hourAbout the JobAllied Universal is hiring a Cleared Security Officer - Clearance Eligible. As a Cleared Security Officer, you'll receive specialized training in site-specific security protocols associated with your clearance level,...

  • Transportation Professional

    3 weeks ago

    Titusville, Florida, United States Brevard Public Schools Full time

    School/Center: NORTH AREA TRANSPORTATIONJob Title: POOL VAN DRIVERLocation: Brevard CountyJob Type: Support PersonnelJob Summary:Seeking a reliable and experienced driver to transport students safely to and from school.Responsibilities:We are looking for a candidate who can provide excellent customer service, operate a school bus in a safe and responsible...

  • Nursing Professional

    1 week ago

    Titusville, Florida, United States Parrish Medical Center Nursing Full time

    About UsParrish Medical Center Nursing is a leading healthcare provider, committed to delivering exceptional patient care and services.Job SummaryWe are seeking a skilled Nursing Professional - Operating Room to join our team. The ideal candidate will have at least 1 year of experience in a related field and a strong passion for providing high-quality...

  • Health Fitness Professional

    2 weeks ago

    Titusville, United States Health Fitness Full time

    HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of...

  • Financial Service Representative

    1 week ago

    Titusville, Florida, United States Launch Credit Union Full time

    Job Details The Member Services Representative II role at Launch Credit Union involves delivering exceptional service to members by handling various transactions, examining checks, referring credit union products and services, and maintaining accurate cash handling. The successful candidate will interact with members face-to-face in a fast-paced environment...

  • Patient Services Manager

    3 months ago

    Titusville, United States HHS Culinary and Nutrition Solutions, LLC Full time

    Patient Services Manager role is at Parrish Medical Center in Titusville, FL. Salary: $61,000 - $65,000  Take charge of ensuring top-notch food quality, safety, and service while leading a passionate group of ambassadors. Your leadership will foster a culture of excellence, delivering exceptional care and service to every patient, every time. Don't...

  • Security Professional

    1 week ago

    Titusville, Florida, United States Allied Universal® Full time

    At Allied Universal, a leading security and facility services company in North America, we provide rewarding careers that give you a sense of purpose.Our dynamic, diverse, and inclusive workplace fuels a culture that reflects in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee...

  • Cold Equipment Specialist, Industrial HVAC Professional

    7 days ago

    Titusville, Florida, United States Parrish Healthcare Full time

    About Parrish HealthcareParrish Healthcare is a caring community of healthcare professionals dedicated to providing exceptional care and services to our patients. We are passionate about delivering Healing Experiences For Everyone All The Time.

  • Direct Support Professional

    5 days ago

    Titusville, Florida, United States Central Florida Communities Inc Full time

    About Central Florida Communities Inc.Central Florida Communities, Inc. has warm, welcoming, and home-inspired facilities and programs for individuals with developmental disabilities in Orange, Brevard, Lake, and Seminole Counties.Our MissionAs a member of our staff, you will be part of one of our living centers and provide vital around-the-clock care, which...

  • Healthcare Professional

    1 week ago

    Titusville, Florida, United States Haven HHC Full time

    Job SummaryWe are seeking a skilled Registered Nurse to provide high-quality care to patients in the Poinciana, FL area. As a member of our Home Health team, you will work under the direction of a physician and collaborate with patients and caregivers to develop personalized plans of care.Key ResponsibilitiesAssess patient needs and develop effective care...

  • Member Services Representative

    4 weeks ago

    Titusville, United States Launch Credit Union Full time

    Job DetailsJob Location Titusville, FLPosition Type Full Time  Description Position SummaryThe Member Services Representative I (MSR I) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day....

  • Member Services Representative

    4 weeks ago

    Titusville, United States Launch Credit Union Full time

    Job DetailsJob Location Titusville, FLPosition Type Full Time  Description Position SummaryThe Member Services Representative I (MSR I) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day....

  • Support Technician

    5 days ago

    Titusville, Florida, United States Brevard Public Schools Full time

    Brevard Public Schools is committed to providing high-quality educational programs and services that meet the diverse needs of our students. We are seeking a qualified Behavior Technician I to join our team and contribute to the success of our students.About the Position:This 9-month position offers a unique opportunity to work with students, teachers, and...

  • Full-Time Pediatric Nursing Professional

    1 week ago

    Titusville, Florida, United States Aveanna Healthcare Full time

    At Aveanna Healthcare, we are a leading national provider of home health services to medically fragile children and adults.Salary:The estimated salary for this position is $30.00 per hour, commensurate with experience.We are seeking a compassionate and skilled Private Duty Nurse RN to join our team and provide exceptional care to our clients in Titusville,...

  • Skilled In-Home Nursing Professional

    1 week ago

    Titusville, Florida, United States Haven HHC Full time

    Haven Home Health Care OverviewWe are committed to delivering exceptional care and services that prioritize the health, independence, and dignity of our patients.Job SummaryThis Registered Nurse role offers an opportunity to provide high-quality skilled nursing care to patients in the Melbourne, FL area. Under the direction of a physician's plan of...

  • Customer Service and Sales Representative

    5 days ago

    Titusville, Florida, United States Del-Air Heating & Air Con Full time

    About UsDEL-AIR Heating & Air Con is a rapidly growing industry leader with a presence in Central Florida. Our company culture values customer satisfaction, teamwork, and innovation.Sales/Service Coordinator Position OverviewWe are seeking a highly motivated Sales/Service Coordinator to join our team. This role will be responsible for communicating with...