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AM Ovide Server

5 months ago

Miramar Beach, United States Hotel Effie Sandestin Autograph Collection Full time

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Hotel Effie Sandestin Autograph Collection....Mirmar Beach, Florida

Overview:

Come join one of the newest properties to the Marriott Bonvoy's Autograph Collection. Hotel Effie joins the brands unique portfolio of diverse and dynamic properties, Exactly Like Nothing Else.

AM Shift

The Hotel Effie Ovide Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

Responsibilities:

Duties/Responsibilities:

  • Employees must always be positive, attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
  • Have a thorough knowledge of menus and current specials in applicable outlets.
  • Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
  • Actively pre-bus all tables removing soiled dishes, glassware, and flatware after each course.
  • Be familiar with the operation of the P.O.S system.
  • Maintain compliance with Hotel Effie & Department SOPs.
  • Perform cashiering functions by closing checks, cash handling, and preparing end-of-shift paperwork.
  • Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
  • Ensure that tables and side stands are kept stocked, tidy, and clean.
  • Keep all beverages at least full (coffee, tea, soda, water, and lemonade).
  • Break down trays of soiled dishes and linen in the dish room according to established standards.
  • Answer the telephone according to standards, review voicemails, and return calls to guests.
  • Maintain a positive, courteous, friendly personality, and professional appearance.
  • Consistently upsell food, beverage, and promotional items to guests.
  • Be familiar with fire extinguishers, and locations and know how to use them.
  • Receive and deliver food and beverage orders and collect payment.
  • Ensure overall guest satisfaction.
  • Ensure work areas are properly stocked and prepare requisitions as needed.
Qualifications:
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in a positive, attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in a positive, attentive, friendly, courteous, and service-oriented manner.
  • Attend all hotel-required meetings and training.
  • Maintain regular attendance in compliance with Hotel Effie Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
  • Comply with Hotel Effie Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Including basic math.
  • Must be able to cross-train in other hotel-related areas.
  • Must be able to maintain the confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Always maintain a positive, friendly, and warm demeanor.

Physical requirements:

  • Flexible and long hours are sometimes required.
  • Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during the entire shift.
  • Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.

Education and Experience:

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred