Representative, Front Desk

4 weeks ago

Las Vegas, United States Resorts World Las Vegas Full time

Overview:

Summary Statement:

The Front Desk Representative assists with hotel guest registration and check-out. This role owns the guest experience for arrival and departure operations.

Job Duties:

Primary Job Duties: Includes but is not limited to:

  • Assist with guest registration and own the guest experience for arrival and departure.
  • Control and issue keys to rooms.
  • Redemption of promotions, issuance of comps and reviewing guest play.
  • Ensure all payment methods are accounted for and balanced at the beginning and end of each work shift.
  • Resolve guest challenges and special requests within a timely manner.
  • Assist in coordination of guest requests with all applicable departments.
  • Monitor traffic flow and guest queues within the lobby and direct guests as appropriate to minimize wait times.
  • Ensure guests have a seamless experience when using the mobile check-in solutions and ensure check-in equipment are functioning properly.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Notify manager and/or security of all unusual events, circumstances and reported lost/stolen items.
  • Ensure all Resorts World core values and property and department standards are implemented and applied.
  • Obtain and maintain position-specific licensing.
  • Staying current on all job related operational tasks, job duties, review of company documents, etc. through Beekeeper and other internal communication tools.
  • Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
  • Other duties as assigned.


Qualifications:

Required Qualifications: Includes but is not limited to:

  • Ability to work varied shifts, including nights, weekends and holidays.
  • Strong interpersonal skills and the ability to deal with guests and work with business partners and colleagues from diverse cultures and nationalities.
  • Ability to effectively communicate in English.
  • Polished appearance and demeanor.
  • Excellent customer service skills.
  • Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

  • Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

  • At least six months of previous customer service experience in a similar or related field.

Preferred:

  • At least two years of previous Front Desk experience in a similar or related field.

Certificates, Licenses, Regulations:

  • Proof of eligibility to work in the United States
  • Position required licenses
  • At least 21 years of age.

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