Front Desk Supervisor

3 weeks ago

Las Vegas, United States Templatedata.net Full time

Ensure complete guest satisfaction and provide all guests with a successful experience during their stay, thru check-in and checkout, and by providing information and services in order to both meet and exceed guest needs and expectations. All duties are to be performed in accordance with departmental and property policies, practices and procedures

Job Focus: Focus is on, but not limited to the following:

Check guests in and out of the hotel in a confident, professional and friendly manner. Complete all checklist items for the appropriate shift Review special requests/needs and assist with the pre-blocking of rooms/suites Maintain complete knowledge of: all hotel offerings, services and hours of operation all hotel restaurant food concepts, menu, dress code and ambiance all hotel day/nightlife concepts, menu, dress code and ambiance all hotel room types/names, layout, amenities and locations all hotel room rates, special packages and promotions daily arrival & departure lists scheduled daily group activities, names and location of meeting/banquet rooms local events, attractions, holiday schedules Performs various administrative tasks assigned by Hotel Managers and Director of Front Office Assist the Hotel Managers with daily MOD responsibilities and support the Front Desk Representatives and Guest Service Agents Desired Qualifications:

One (1) to Two (2) or more years of experience in a similar role preferred VIP, Front Desk, Hotel experience required Previous experience in a high-end luxury Gaming or Hospitality environment is desired High School Diploma or equivalent is required Must have the ability to effectively communicate in English, both written and verbal forms A professional demeanor and attire is to be maintained at all times Must have strong interpersonal and organizational skills Must have an outgoing personality and possess strong attention to detail skills Consistently offer professional, friendly and engaging service Must be able to perform and strive in a team environment Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership An intermediate to proficient understanding of Computer systems such as: Opera, GoConcierge, HotSOS, Microsoft Word, Excel & Outlook is preferred Able to work a flexible schedule, including weekends and holidays Multi-lingual is desired Must be able to obtain an Alcohol Awareness Card A valid Nevada Gaming License is required and must be obtained before entering this position Must be 21 years of age or older

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