Customer Service Specialist
4 weeks ago
SUMMARY: The Customer Service Specialist provides superior customer service by answering customer questions and assisting with issue resolution. The Specialist will assist in establishing and maintaining electronic banking relationships and provide ongoing support to drive digital adoption for our customers across all platforms. The Specialist will also proactively look for opportunities to provide additional information about banking related products and services in order to deepen existing banking relationships. ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES: Responds to customer and prospect telephone, email, and digital inquiries regarding their accounts and all bank products, including financial transactions. Documents interactions with customers. Authenticates customers adhering to Bank guidelines. Identifies fraudulent activity to protect the Bank and the Bank's customers. Assists in the customer support for online and mobile banking as well as automated telephone banking including set-up, navigation, and maintenance. Provides support for other bank departments. Advises customers regarding Cape Cod Five's products and ensures that the highest level of customer service is provided. Actively recommends bank products and services using a customer needs-based assessment. Outbound calls to customers as required. Complies with all customer confidentiality and privacy policies, as well as all Bank policies. Performs duties and assignments in compliance with all state and Federal banking regulations. QUALIFICATIONS: EDUCATION & CERTIFICATIONS: (Minimum education required to perform the duties of this position) Bachelor's degree preferred. KNOWLEDGE, SKILLS & ABILITIES: 6 months customer service experience. Experience providing digital support preferred. Banking experience preferred. Ability to quickly learn the Bank's products and services. Excellent problem-solving skills with a commitment to customer service a must. Ability to speak in a clear and pleasant manner. Ability to use excellent listening comprehension skills to understand callers and determine their needs/questions. Excellent oral and written communication skills. Ability to handle multiple tasks and interruptions. Ability to work independently, as well as contribute to the team environment. Working knowledge of the use of PCs, current Windows operating systems, Microsoft Office, the Internet, and other software systems. Knowledge of mobile device platforms including Android and Apple iOS systems. Must have cyber security awareness to protect the digital environment, the Bank, and customers. COMPETENCIES: Superior Focus on Customer Service. Technology Savviness/Digital Enthusiast. Financial Comprehension. Adaptability, Flexibility, and a Nimble Learner. Problem Resolution Focused. Solid Decision Making/Judgement. #J-18808-Ljbffr
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Customer Service Representative
2 weeks ago
Hyannis, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full timeJob Title: Customer Service SpecialistAt The Cape Cod Five Cents Savings Bank, we are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and promoting our banking products and services.Key...
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Customer Service Representative
1 month ago
Hyannis, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full timeJob SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at The Cape Cod Five Cents Savings Bank. As a key member of our customer support team, you will be responsible for providing exceptional customer service, resolving customer issues, and promoting our banking products and services.Key ResponsibilitiesRespond to customer...
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Customer Service Representative
2 weeks ago
Hyannis, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full timeJob SummaryThe Customer Service Specialist provides exceptional customer service by addressing customer inquiries and resolving issues. This role involves establishing and maintaining electronic banking relationships, providing ongoing support to drive digital adoption, and proactively offering information about banking products and services to deepen...
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Mail Carrier Specialist
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Customer Relations Specialist
1 week ago
Hyannis, Massachusetts, United States Stewart Painting Full timeJob OverviewWe are seeking a highly organized and detail-oriented Customer Relations Specialist to join our team at Stewart Painting. This role will be responsible for working closely with our sales team, wash division, carpentry division, and paint division to prepare and schedule jobs, as well as monitor their progress against the budget.The ideal...
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Customer Relations Specialist
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Hyannis, United States Stewart Painting Inc Full timeWe are an established painting company that invests in our team and offers real opportunities for career growth. This Customer Relations Specialist position works from 7:30 AM to 4:30 PM in our Hyannis location and earns a competitive pay of $22.00-24.00 per hour, based on experience. We also provide our office team great benefits and perks, including health...
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Customer Relations Specialist
3 months ago
Hyannis, United States Stewart Painting Inc Full timeWe are an established painting company that invests in our team and offers real opportunities for career growth. This Customer Relations Specialist position works from 7:30 AM to 4:30 PM in our Hyannis location and earns a competitive pay of $22.00-24.00 per hour, based on experience. We also provide our office team great benefits and perks, including health...
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Customer Service Liaison
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Hyannis, Massachusetts, United States Pride Global Full timeCustomer Service RepresentativePride Global is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to...
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Customer Service Representative
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Hyannis, Massachusetts, United States Walgreens Full timeWalgreens **Job Summary** As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. Your key responsibilities will include: * Registering sales on assigned cash registers and providing customers with courteous, fair, friendly, and efficient checkout service * Recommending items...
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Customer Service Representative
2 weeks ago
Hyannis, Massachusetts, United States Walgreens Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Walgreens. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our store.Key...
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Customer Service Representative
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Hyannis, Massachusetts, United States HIGH BRIDGE CONSULTING LLC Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at HIGH BRIDGE CONSULTING LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving escalated issues, and ensuring customer satisfaction.Key ResponsibilitiesRespond to...
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Software Development Specialist
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Hyannis, Massachusetts, United States Hyannis Air Service Inc Full timeJob OverviewThe Software Development Specialist will be responsible for ensuring the smooth operation of our production applications, reports, and other development tasks. This individual will work closely with the Development Staff, IT Personnel, and Business Stakeholders to determine and implement requirements.This is a hybrid eligible position which will...
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Customer Service Representative
5 days ago
Hyannis, Massachusetts, United States Domino's Pizza LLC Full timeJob Description:We are seeking a qualified Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide...
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Customer Service Coordinator
4 weeks ago
Hyannis, Massachusetts, United States SencorpWhite Full timeCustomer Service CoordinatorSencorpWhite is seeking a highly organized and customer-focused Customer Service Coordinator to join our team. As a key member of our service department, you will be responsible for identifying, quoting, and processing parts orders for both internal and external customers.Key Responsibilities:Assist customers with parts...
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Customer Service Ambassador
4 days ago
Hyannis, Massachusetts, United States Stop & Shop Full timeAbout Stop & Shop:We're committed to creating a workplace where every associate feels valued, respected, and empowered to succeed.At Stop & Shop, we believe in putting our customers first and providing exceptional service to build lasting relationships.We're dedicated to making a positive impact in our communities and helping our customers make the small...
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Customer Service Representative
1 month ago
Hyannis, Massachusetts, United States U-Haul Full timeCustomer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that customers receive the help they need, and maintaining our equipment to the highest standards.Responsibilities:Assist...
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Customer Service Representative
1 month ago
Hyannis, Massachusetts, United States Domino's Pizza LLC Full timeCompany OverviewAt Domino's Pizza LLC, we're on a mission to deliver more than just pizzas. We're looking for talented individuals who share our passion for providing exceptional customer experiences. Job SummaryWe're seeking a Customer Service Representative to join our team. As a CSR, you'll be the face of our company, interacting with customers, and...
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Customer Service Representative
4 months ago
Hyannis, United States U-Haul Full timeLocation: 594 Bearses Way, Hyannis, Massachusetts 02601 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
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Retail Customer Service Manager
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Hyannis, Massachusetts, United States T.J. Maxx Full timeT.J. Maxx Customer Service Supervisor Job DescriptionAs a Customer Service Supervisor at T.J. Maxx, you will be responsible for delivering an exceptional customer experience. Your key responsibilities will include:Overseeing a team of customer service associates at the front of storeTraining and coaching associates on personalizing the customer experience...
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Customer Service Team Lead
4 weeks ago
Hyannis, Massachusetts, United States Whole Foods Market Full timeCustomer Service SupervisorAt Whole Foods Market, we're seeking a skilled Customer Service Supervisor to join our team. As a key member of our front-end team, you'll be responsible for:Key Responsibilities:Supervising and delegating tasks to team members to ensure seamless customer serviceAssisting in training team members to build and sustain a...