Head of Customer Service/Experience
2 months ago
Head of Customer Service/Experience & Turnkey Commercialization The FusionPKG Vice President of Customer Service/Experience and Turnkey Commercialization is responsible for managing and overseeing all commercial operations for the packaging and turnkey division. This role requires a strategic leader with a strong project management skill-set and strong process orientation and commercial mindset. JOB LEVEL: Vice President or Director POSITION: Depending on experience and expertise, path to become part of the Fusion Leadership Team or immediately part of it LOCATION: Dallas (preferred) or NJ (close to Paramus) JOB TYPE: Full-Time SALARY: Commensurate with experience MANAGER: Reports into president of FusionPKG JOB REQUIREMENTS CUSTOMER SERVICE / EXPERIENCE Collaborate directly with Sales, Operations, Design and Engineering departments to manage customer related tasks and fulfill customer needs. Manage the team of customer service managers who interact closely with sales executives and management to offer support in the securing of new business by providing quotations, completing sample requests, generating timelines, and ensuring that important operational milestones in the development of an item are met. For established customers, the Customer Service Manager is the primary point of contact for order placement and confirmation, price list maintenance, and tracking and follow up of open orders. COMMERCIALIZATION OF TURNKEY PROJECTS (ESPECIALLY TURNKEY SUPPLIER MANAGEMENT) Oversee contract manufacturing partners, ensuring required proper engineering, technical and process safety support is provided. Liaison with the commercial turnkey team to align on priorities and ensure efficient execution of projects. Manage and drive tech transfer and scale-up of projects at contract manufacturers. Responsible for prioritization of resources in the lab and opportunities and ensuring that adequate resources are assigned to each opportunity (R&D, testing etc.) DIRECT REPORTS Direct reports include project managers and customer service managers assigned to Fusion’s packaging and turnkey division. Reporting structure is expected to expand as the division grows and may include operations coordinators or other similar positions in the future. This role will interface across various departments to include Product Development, China Operations, Sales, Packaging Design, Pricing & Finance, and Logistics. QUALIFICATIONS EDUCATION: Bachelor’s degree in Business, Engineering, Chemistry or a related field; MBA or equivalent advanced degree preferred. EXPERIENCE: Minimum of 10 years of experience in operations management, with at least 5 years in a senior leadership role within packaging and turnkey solutions industry in Beauty and Personal Care. SKILLS: Strong leadership, project management, and client relationship skills. Excellent communication, problem-solving, and decision-making abilities. CERTIFICATIONS: PMP or similar project management certification is a plus. BENEFITS Competitive salary and performance-based bonuses Comprehensive health, dental, and vision insurance Retirement savings plan with company match #J-18808-Ljbffr
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IT Service Delivery Head
7 days ago
Dallas, Texas, United States Hunt Consolidated Full timeIT Service Delivery Head Job SummaryAbout the RoleThe IT Service Delivery Head is responsible for overseeing the Help Desk team's daily operations, ensuring service level agreements are met, and implementing process improvements.Key ResponsibilitiesOversee help desk operations, ensuring timely ticket management, technical support, and service level agreement...
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Head of Customer Experience
4 weeks ago
Dallas, Texas, United States Widger Talent LLC Full timeA competitive $140,000 - $170,000 annual salary is offered to the successful VP of Client Growth candidate who will join our team at Widger Talent LLC.The ideal candidate will have a strong background in B2B SaaS Customer Success, with a minimum of 5 years in a leadership role, and a proven track record of building and scaling a Customer Success function...
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Head of Breakfast Service
2 days ago
Dallas, Texas, United States IHOP 1333 Dallas Full timeJob Description:We are seeking a highly motivated and experienced professional to join our team as Head of Breakfast Service at IHOP 1333 Dallas.About the Position:Develop and implement effective strategies to drive breakfast sales and revenueLead a team of breakfast servers and cooks to deliver exceptional customer experiencesThe ideal candidate will have...
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Head Lifeguard
2 weeks ago
Dallas, United States Jewish Community Center Of Dallas Part timeJob DescriptionJob DescriptionThe Head Lifeguard will report to the Aquatics Director and will provide lifeguard coverage of the pools, as well as supervision of lifeguard staff and facility, at the JCC of Dallas according to American Red Cross standards for lifeguarding. This part time, nonexempt position will work a maximum of 29 hours a week. This...
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Head of Customer Experience Optimization
2 days ago
Dallas, Texas, United States Lantern Care Full timeAt Lantern Care, we are committed to providing our members with exceptional service and support. As a key member of our team, you will play a critical role in shaping our training programs and ensuring that our customer care advocates are equipped to deliver high-quality service.The ideal candidate will be a strategic thinker with a passion for driving...
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Customer Experience Associate
4 weeks ago
Dallas, Texas, United States Wilbert Funeral Service Full timeAbout the JobWe are currently hiring a Customer Experience Associate to join our team at Wilbert Funeral Services Inc. in Dallas, Texas.This is a full-time non-exempt position offering a competitive salary of $43,000 - $53,000 per year, depending on experience.ResponsibilitiesRespond to customer inquiries and provide timely solutions to their needs.Sell...
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Head Cashier
4 months ago
Dallas, United States Sprouts Farmers Market Full timeSprouts Farmers Market - 6465 E. Mockingbird LN STE 322 [Retail Cashier / Checker / Team Member] As a Head Cashier at Sprouts Farmers Market, you'll: Be responsible for the supervision of a team of cashiers, providing training, hiring, monitoring; Proactively visit registers, provide direction and support to Cashiers and Baggers, and ensure excellent...
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Head Baker
5 days ago
Dallas, United States Self Opportunity, Inc. Full timeJob DescriptionJob DescriptionHead BakerSalary: $50-65k baseLocation: Dallas to PlanoThe Head Baker will partner with the GM and Executive Chef teams to oversee daily operations of the baking department and train staff in various techniques and skills. You must be innovative in creating new bakery items and standardize production recipes. You will also...
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Customer Service Representative
4 months ago
Dallas, United States RESPONSE Full timeThe consumer comes first within the hospitality industry and that is no exception with us. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering...
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Account Sales Representative
4 weeks ago
Dallas, Texas, United States Duck Head Full timeAbout the JobOxford Industries Inc. is a leading provider of wholesale apparel solutions, and we are seeking an experienced Account Sales Representative to join our team in Dallas, Texas. As a key member of our sales team, you will be responsible for exceeding sales goals and growing the customer base within your assigned territory.The RoleSales Performance:...
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Child Development Therapist
7 days ago
Dallas, Texas, United States Head Start of Greater Dallas Full time**About the Role:**We are seeking a skilled Mental Health Professional to join our team at Head Start of Greater Dallas. As a key member of our staff, you will play a vital role in supporting the emotional well-being of our students and their families.**Key Responsibilities:**Provide mental health services to Head Start children, including prevention,...
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Head Confectioner
3 days ago
Dallas, Texas, United States Self Opportunity, Inc. Full timeSenior Baker PositionThis senior-level position oversees the entire baking department, driving operational efficiency and innovation. The ideal candidate will possess a strong culinary background, with extensive experience as a Head Baker in reputable establishments.Responsibilities:Collaborate with the GM and Executive Chef teams to optimize daily...
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Head Lice Care Professional
2 days ago
Dallas, Texas, United States Lice Care Solutions Full timeWe are seeking a caring and skilled Head Lice Care Professional to join our team at Lice Care Solutions. As a head lice care professional, you will be responsible for providing comprehensive lice removal services to families and individuals in the comfort of their own homes.Responsibilities:Conducting head checks and nitpicking treatments using specialized...
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Customer Service Representative
4 months ago
Dallas, United States Precision Door Service Full timePrecision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it...
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Customer Service Representative
6 months ago
Dallas, United States Precision Door Service Full timePrecision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it...
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Head Of Customer Success
3 weeks ago
Dallas, United States Golan SPA Full timeDrivin es un TMS SaaS que satisface necesidades logísticas de grandes, medianas y pequeñas empresas con operaciones intensivas de transporte. Ayudamos a nuestros clientes a rentabilizar y hacer más eficientes sus operaciones, mejorando su competitividad, nivel de servicio y la experiencia de sus clientes finales. Somos una solución flexible y...
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Customer Service Associate
3 weeks ago
Dallas, United States Raising Cane's Full timeStarting hiring pay at: $12 per hour - $13.5 per hourAs an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to...
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Customer Service Rep
7 months ago
Dallas, United States Wilbert Funeral Service Full timeCategory Customer Service DescriptionPosition Overview The primary responsibility of this position will be to assist customers with placing orders and answering questions. Essential Job Functions Respond to emails, phone calls, and other forms of correspondence. Promote and sell products and services. Answer telephone calls and assist customers. Handle...
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Emotional Wellness Consultant
7 days ago
Dallas, Texas, United States Head Start of Greater Dallas Full time**Job Overview:**Head Start of Greater Dallas is seeking a qualified Mental Health Professional to join our team. As a key member of our staff, you will play a critical role in supporting the emotional well-being of our students and their families.**Responsibilities and Expectations:**Deliver high-quality mental health services to Head Start children,...
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Customer Service Representative
1 week ago
Dallas, United States Frontline Source Group Full timeJob DescriptionOur Banking client in Dallas, TX is looking to hire a Customer Service Representative on a temporary basis for about 5 months.Company Profile:Well established credit unionFriendly staff and happy work environmentCustomer Service Representative:Answer inbound calls from members to assist with card (Debit / Credit) inquiresProcess (Debit /...