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Inbound Customer Service Rep

2 months ago

Little Ferry, United States ConnectU Staffing Solutions Full time

About the Call Center Representative Position

We're on the lookout for a Call Center Representative to be the primary link between our company and our current and potential customers.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities

Manage large amounts of inbound calls with efficiency and courtesy

Follow conversation prompts and scripts when handling different topics

Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by going the extra mile when you can

Keep accessible, comprehensive records of all conversations in our call center database

Attend educational seminars to improve knowledge and performance level

Meet or exceed personal/team qualitative and quantitative targets

Call Center Representative Requirements

Previous experience in a customer support role

Proven track record of over-achievement on quotas

Strong phone and verbal communication skills, plus active listening skills

Comfortability with CRM systems and best practices

Empathetic customer focus, flexibility to manage many different personality types

Ability to multi-task, set priorities, and manage time effectively

High school degree

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