Customer Service Specialist

3 days ago


Dallas, United States Lala Full time

Customer Service/Consumer Specialist Join LALA U.S. as a Customer Service/Consumer Specialist and play a key role in ensuring excellent service and support for our customers and internal teams. You'll process high-volume orders, manage product inquiries, and support quality systemsall while helping maintain LALA's commitment to food safety and customer satisfaction. Accurately process customer orders via phone, email, web, and EDI Resolve customer and product inquiries efficiently and professionally Serve as the point of contact for consumer feedback, quality issues, and promotional requests Generate and maintain quality issue reports Partner with Quality, Risk, Sales, and Marketing teams to resolve concerns and share feedback Maintain documentation, shared drives, and corporate quality procedures Assist with audits, product evaluations, and training on customer care tools Support cross-functional projects and respond to ad-hoc requests Responsible for following up on any complaint received through the Claim Adjuster Services (CAS) Send complaint samples to external laboratory for analysis and/or identification Maintain the customer requirements and customer specifications system 13 years of customer service experience, preferably in Consumer-Packaged Goods Strong communication and problem-solving skills Proficiency in Microsoft Office (Excel, Word, PowerPoint) Ability to manage multiple priorities in a fast-paced environment Comfort with phone, email, and social communication platforms Bilingual (English/Spanish) is a plus High School Diploma or GED required Associate's Degree or higher preferred Hybrid role with on-site presence in Dallas, TX as needed Standard office setting; occasional lifting (up to 10 lbs.) Regular business hours with flexibility based on project needs Salary Range: $44,000.00 - $52,270.00 Why Join LALA U.S.? We're a purpose-driven organization, passionate about nourishing families and communities. When you join our team, you join a culture rooted in collaboration, integrity, and innovation.



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