Front Desk Agent

1 week ago

Louisville, United States Bighorn Law Full time

Holiday Inn Express & Suites Louisville Downtown Louisville, KY, US Posted 13 days ago Hotel Front Desk Agent/Saturday & Sunday AM/PM SHIFTS Are you ready to join our team of dedicated professionals at the front desk of a hotel in Louisville, KY, US? We are looking for a friendly individual to create a welcoming atmosphere for our guests, ensuring they have a comfortable and enjoyable stay. Your responsibilities will include verifying reservations, assisting with check-ins, and room assignments, handling special requests, processing payments, and maintaining open communication with fellow hotel staff members. By becoming part of the IHG hotel family, you will not only elevate our guests' experiences but also enjoy travel discounts at IHG properties worldwide. If you meet the qualifications for this role, apply today to take advantage of this opportunity We have openings for both full-time and part-time positions. Don't wait - act now and embrace this exciting chance to be a part of our team Responsibilities Greet and check in hotel guests upon arrival Ensure that rooms are correctly booked and allocated to guests Follow all credit, cash-handling, and check-cashing protocols Keep up-to-date records of room availability, prices, and types Present guests with hotel services and alternatives in order to increase sales Be informed of the hotel's amenities, services, and activities Communicate room status updates with housekeeping staff Refresh meeting rooms as needed Be informed of what businesses offer in the downtown area so you can assist guests in making their trip everything they imagine Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment Qualifications High school diploma or equivalent Previous customer service or hospitality experience is preferred Working knowledge of Opera is a bonus Excellent communication skills in English, the primary language used in the workplace Ability to stand for extended periods of time (8 hours per shift) Ability to lift up to 40 pounds Strong typing, grasping, writing, and listening skills Compensation: $15 per hour About Holiday Inn Express & Suites Louisville Downtown Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 500 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nations top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of if we take care of our employees then our employees will take care of our guests, our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come. J-18808-Ljbffr

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