Client Services Specialist

3 weeks ago


Fairfax, United States Fairfax Cryobank Full time

For over 30 years, Fairfax Cryobank, a division of the Genetics & IVF Institute (GIVF), has provided the highest quality donor sperm that has led to the creation of many happy healthy families. Fairfax Cryobank serves clients nationwide and around the globe.We are seeking an energetic and compassionate full-time,

entry-level,

Client Services Specialist to join our fantastic CS team, which is located at our headquarters in Fairfax, VA.

Responsibilities:Must be able to handle many inbound and outbound calls to and from clients, listen to our clients' needs and provide helpful solutions to their concerns.Build sustainable relationships and trust with client accounts through open and interactive communication.Must be able to de-escalate situations involving dissatisfied clients, offering patient assistance and support.Meet personal/customer service team sales targets and call handling quotas.Process semen, product, and internet ordersLiaison between patients and physician clientsSchedule client depositor and designated donor appointmentsTriage calls to management and accounts receivableAble to handle multiple office responsibilities simultaneously.Other duties as needed.

Requirements:Associate or bachelor's degree preferred or minimum of 2 years of related work experience.Proven experience working in a call center or customer-support role is a huge plusMust have patience and compassion for clients trying to conceive.Attendance and punctuality are extremely important for this job position. Candidates must maintain regular, consistent, and punctual attendance in accordance with their assigned work schedule.Demonstrate strong phone and verbal communication skills along with active listening.Must be able to multi-task, prioritize, and be detail oriented.Must possess a high level of independent judgment and accuracy.Fluency in Spanish is a plusMust have working knowledge of Microsoft 365, Microsoft Outlook, and TeamMust have reliable internet connection and a quiet dedicated home work space.

Additional information:$20.00 per hourQuarterly bonus programWork Schedule Option:On-site or Hybrid option - Monday-Thursday 10:30am to 8pm and Saturday 11:30am-3:30pm ESTGIVF provides competitive compensation and generous benefits to our employees, including:Health, Dental and Vision insuranceFlex Spending Account (FSA) and Health Savings Account (HSA) optionsGroup term life insuranceShort-term and long-term disability options401K planPaid parental leaveEquity via an Employee Stock Ownership Plan (ESOP)Tuition reimbursement programSubstantial discounts on company services including IVF/IUI and fertility preservation (egg freezing), and egg and embryo storage.Paid vacation and sick timePaid company holidaysJob training and development opportunitiesCompany-wide social eventsFor more information about Fairfax Cryobank, we encourage you to visit our website at .To apply, kindly email your cover letter and resume to jobs@ and note CSR in the subject line. EOE/M/F/D/V**We review all applications and contact qualified candidates via email for further consideration.** #J-18808-Ljbffr



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