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Sr Technical Analyst

3 months ago

Greenwood Village, United States CommonSpirit Full time
Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

This is a remote position which requires oncall rotation 24x7x365 shared among team.

Job Summary
This analyst will provide support for Lab and Point of Care applications for break/fix, maintenance, and standard requests. There will be build/project work including instrument implementations primarily with DI Instrument Manager at sites where Epic Beaker is the LIS. For this position we will consider analysts with any of the following experience: Data Innovations Instrument Manager, Telcor QML, Allscripts Lab (LIS), SafeTrace blood bank, EPOC, NovaNet, Cobas, GemWeb Plus, Aqure, RapidComm, or other lab or point of care support.

The Senior Technical Analyst provides application technology expertise and direction in the application support/development/implementation of highly complex enterprise wide cross functional programs or projects. May lead to resolution of highly complex problems. The Senior Technical Analyst may occasionally work on projects, engaged in enterprise wide projects as a team member or as a team leader. Acts as subject matter expert for multiple areas. Leads a cross functional team to troubleshoot highly complex hardware, software and system problems.

Responsibilities
  • Responsible for delivering or leading the design, development, support, maintenance deployment of functional applications as well as information support processes.
  • Responsible for taking on-call on a regular basis
  • Lead resolution of highly complex issues or requests that need a technical expert for specific solution sets. Typically involved in problem management activities which includes performing diagnosis, troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalates issues when necessary.
  • Follows appropriate change control process at all times
  • Responsible to complete tasks and associated documentation within committed timeframes, and effectively communicate across teams and all levels of management.
  • Lead technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals.
  • Develops, maintains and is a reviewer of knowledge management artifacts and leads transition to operations functions following implementation delivery.
  • Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes.
  • Leads product release management functions which may include developing test plans, perform test plans, facilitate with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.
  • Participates in estimating and resource planning for highly complex or enterprise wide solutions.
  • Provides guidance and training and problem solving assistance to other team members and operational support teams.
  • Leads efforts on continuous process improvement activities to ultimately improve customer satisfaction experience.
  • Involved in the development of service level agreements (SLAs). Monitors deviations and escalates issues to leadership.
Qualifications
  • Bachelor's degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a Healthcare environment.
  • 10+ years' experience working in IT as an Application Systems Analyst or Technical Analyst role.
  • 6 or more years' experience with application support in a hospital or medical related industry required.
  • Experience working in and/ or supporting a lab is required.