Beverage Server

4 weeks ago

Santa Ynez, United States Chumash Enterprises Full time

Overview:

Provides exceptional guest service by offering beverages, taking beverage orders, processing payment transactions, and delivering drinks to guests in a timely manner. Interacts with guests, anticipates guests needs, and responds to general guest inquiries.

Responsibilities:

Circulates designated beverage service section, greets guests, announces presence, and offers complimentary beverages and beverages for sale to resort guests.
Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards established by F&B management.
Obtains guests beverage orders and serves them accordingly.
Provides guests with drink options, while up-selling extended beverage menu offerings.
Communicates with beverage management to provide appropriate levels of service to top-tiered Club Chumash players (e.g., Black and Platinum).
Carries service trays with drink orders throughout casino area.
Enters beverage orders into point-of-sale system to ensure accurate preparation and tracking of product and inventory.
Uses POS system to redeem Loyalty points for guests.
Generates beverage checks and processes payments as applicable.
Assists with bussing cocktail tables and other beverage areas, as necessary.
Maintains T.I.P.P.S. parameters on service of alcoholic beverages, identifying guests showing signs of intoxication; informs supervisor or manager on duty with any concerns.
Completes all opening, running, and closing duties.
Is knowledgeable of the specialty cocktails, liquor brands, beer and wine available at the casino bar.
Addresses guests concerns and resolves issues as appropriate and according to policy/procedures; involves management as needed.
Provides information on resort amenities, events, promotions, etc. in order to increase levels of guest service.
Maintains knowledge of casino floor layout, beverage service sections and boundaries, and resort amenities.
Complies with tip reporting and handling procedures.
Assists other department Team Members as needed.
Performs other duties as assigned.

Qualifications:

High School Diploma or GED Certification preferred.
Previous guest service experience.
Previous beverage serving experience, including alcohol is preferred.
Must be able to complete all aspects of the in house service training program and become certified in order to provide alcohol beverage service on scheduled shift.
Knowledge of alcoholic/non-alcoholic drink offerings and how to serve them.
Must be able to stand and walk while carrying beverage tray.
Ability to organize multiple orders, and recall order details, guest location and guest payment.
Excellent guest service skills.
Excellent interpersonal skills with demonstrated patience and tact.
Exceptional detail and follow-up skills.
Ability to process payments via a point-of-sale system.
Basic English reading and writing skills; proficient English conversation skills.
Must be able to read labels, ingredients, and instructions, and write basic lists, notes and directions; able to converse effectively with co-workers and guests.
Excellent organizational, decision-making, and time management skills.
Able to maintain composure at times of high volume.
Must be able to work effectively within a team.
Willingness to work flexible schedules and hours, including evenings, weekends, special events, and holidays.
Must follow safety guidelines and grooming standards.
Must maintain uniforms, using proper washing and ironing techniques, if applicable.
Must obtain food handler card within 30 days of employment.
Must be certified or be able to obtain certification in an approved alcoholic awareness program within 90 days of employment.
Must be 21 years of age or older.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.

Location:
3400 Highway 246

Minimum Pay Rate:
$10.49 per hour (Avg. including tips $30.48)

Maximum Pay Rate:
$10.49 per hour (Avg. including tips $30.48)

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