Food & Beverage Runner

4 weeks ago

Santa Ynez, United States Chumash Enterprises Full time

Overview:

The Food & Beverage Runner ensures a consistent, correct, and quality plate presentation for all dishes and drinks served to customers. Supports and assists Bus Persons, as needed.

Responsibilities:
  • Delivers exceptional guest service (i.e., prompt, friendly, professional, and responsive), using proper greeting and departure phrases and service standards established by F&B management.
  • Understands and practices food safety and awareness.
  • Checks and controls food delivered from the outlets to the tables.
  • Ensures that all food is delivered at the specified temperature, with all appropriate sauces and sides, and that all plates are clean and neat with appealing presentation.
  • Facilitates communication between kitchen staff and front of the house staff.
  • Maintains familiarity with the food selections offered and the standards in service as set by the Restaurant Manager.
  • Responds to guests special requests.
  • Reports to management all inconsistencies in food and beverage preparation and presentation.
  • Maintains clean, safe, secure, and organized work areas.
  • May be requested to serve alcoholic and non-alcoholic beverages.
  • Assists other restaurant Team Members as needed.
  • Confirms all guests ordering alcohol are of legal drinking age using established liquor service procedures.
  • Carries service trays with drink orders throughout dining area.
  • Assists Bus Persons with setting and bussing tables, as necessary.
  • Maintains RBS parameters on service of alcoholic beverages, identifying guests showing signs of intoxication; informs manager on duty with any concerns.
  • Completes all opening, running, and closing duties.
  • Maintains knowledge of the food selections offered in the Sports Bar.
  • Addresses guests concerns and resolves issues as appropriate and according to policy/procedures; involves management as needed.
  • Provides information on resort amenities, events, promotions, etc. in order to increase levels of guest service.
  • Proactively assists other department Team Members as needed.
  • Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
  • Performs other duties as assigned.
Qualifications:
  • High School diploma or GED certificate preferred.
  • Previous experience in guest services is preferred.
  • Must be 21 years of age or older to sell or serve distilled spirits.
  • Must be able to read and write legibly in the English language.
  • Willingness to work flexible schedules in a 24/7 work environment, including nights, weekends, and holidays.
  • Ability to uphold department and company standards of etiquette and guest service while in the presence of guests and other Team Members.
  • Must register in the RBS Portal, take training from an authorized RBS Training Provider, and pass the ABC Alcohol Server Certification exam within 30 days of their confirmed training.
  • Must possess or be able to obtain a CA Food Handler Card within 30 days of employment.
  • Must successfully complete Serv Safe certification within 30 days of employment.
  • Basic computer proficiency utilizing Microsoft applications, email, and internet.
  • Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
  • Native American hiring preference applies.
  • Decision Making: Drawing correct and realistic conclusions and making timely decisions based on available information.
  • Interpersonal Understanding: Showing interest in other people's feelings, attitudes, and reasoning.
  • Oral Communication: Shaping and expressing ideas and information in an effective manner.
  • Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
  • Stress Tolerance: Performing well when faced with pressure due to time frame, workload, adversity


Location:
3400 Highway 246

Minimum Pay Rate:
$12.00 per hour + tips

Maximum Pay Rate:
$12.00 per hour + tips

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