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Patient Financial Counselor HonorHealth Research Institute
4 months ago
Overview:
Looking to be part of something more meaningful? At HonorHealth, youll be part of a team, creating a multi-dimensional care experience for our patients. Youll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact.
HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more.
Join us. Lets go beyond expectations and transform healthcare together.
HonorHealth is one of Arizonas largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 14,000 team members, 3,700 affiliated providers and hundreds of volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com.
Qualifications:
Education
High School Diploma or GED Required
Experience
1 year related Required
Responsibilities:
Job Summary
Under moderate supervision, obtains complex financial information regarding patients from various sources, notifies insurance companies and assists with obtaining insurance authorizations. Handles and tracks payments, special package plan agreements, financial assistance paperwork, ability to obtain Medicaid applications, alternative financing, and verifies coverage from other third party payers in a variety of hospital settings. Utilizes effective collection activities to secure payment for balances on inpatient and outpatient accounts. Assists Supervisor with the monitoring of patient financial issues and audits registrations regulatory forms for accuracy daily or by shift. Accurately updates financial and demographic information into the Star Navigator Registration system. The Patient Financial Counselor works in partnership with staff members and other departments as needed to pro-actively identify and provide for the customers' needs.
- Addresses complex financial issues; explains the financial policies. Pre-screens all financial information obtained from verification programs to determine patients point of service amounts due. Assists with the completion of the financial assistance documents, and assists with the application process for Medicaid coverage
- Performs daily follow-up on unverified and pending accounts; initiates contact with the patient/family regarding possible resolutions on account issues, to include personal visits, telephone contact, and written correspondence. Works with the DES office or vendor to assist in fulfilling the AHCCCS application. Makes sure that all regulatory forms are completed and signed, in a timely fashion
- Obtains/encodes information into the patient registration system of all pertinent demographic and financial information. Reviews insurance verification and or eligibility for compliance on all accounts and verifies and obtains benefits for those accounts not previously done.
- Determines cost estimates, calculates patient charges and reviews insurance eligibility notices, collects co-payments, package plan agreements, deposits towards liability, and past due amounts.
- Responsible for adhering to all third party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans. Maintains proficient level of knowledge regarding current federal regulations including but not limited to: DNV requirements, EMTALA provisions, HIPAA, and reimbursement criteria. Maintains required accuracy levels as designated by the Business Office Director. Must keep current with proficiency requirements via the Healthstream system.
- Keeps management abreast of all unique situations and problem accounts while identifying opportunities to improve work processes.
- Demonstrates skills necessary to work in an area other than primary responsibility, collaborating with the multi-disciplinary health care team to facilitate and ensure patient satisfaction and the maximizing of reimbursement.
- Attends in-service and departmental meetings in order to enhance team building, patient communications and relations skills, and updated reimbursement knowledge.
Facility:
Shea Medical Center
Department:
HHRI Front Office & PFCs
Work Hours:
7:00 - 4:30
Shift:
01 - Days
Position Type:
Regular Full-Time
