Automotive Upgrade Specialist

2 months ago

Richmond, United States Sheehy Ford Lincoln of Richmond Full time
Sheehy Auto Stores is honored to win the 2024 Richmond Times Dispatch & Washington Post Top Workplaces Award

Sheehy Ford Lincoln of Richmond is a Top Workplace, and we are currently looking for Upgrade Specialists to join our winning team As the Upgrade Specialist, you will be responsible for vehicle acquisition and customer vehicle upgrades while providing excellent customer service in the service lane. While interacting with both sales and service customers, the successful candidate will utilize our data mining system to identify opportunities and work with sales managers to achieve profit targets and customer satisfaction. You don't need to have automotive sales experience to be successful in this role, you should have experience providing exceptional customer service, and any previous business development experience is always a plus.

Responsibilities
  • Utilize existing customer base with data mining tools to identify opportunities for vehicle upgrades
  • Work with the Used Car Manager to identify current vehicle needs
  • Use strong decision-making and active listening skills to think progressively about customer needs and service
  • Be outgoing, friendly, energetic, and professional with excellent customer service, attentiveness, and follow-up skills
  • Meet and greet customers in the service drive to present Cash Offers for their vehicles
  • Upload vehicles and customer information into our appraisal software
  • Educate customers on the options available through Vehicle Exchange
  • Demonstrating knowledge and enthusiasm for vehicles
  • Assist the used car manager with appraisal/pricing
  • Follow up with each opportunity for future considerations
  • Meet with the management team regarding objectives, planned activities, reviews, and analysis
  • Be a liaison to customers while their car is being serviced
  • Deliver vehicles to customers while confirming customers understanding of vehicle features and warranties to build customer relationships and dealership loyalty
Requirements
  • Sales experience or experience in customer service such as retail, restaurant, call center setting, etc., is preferred but not required (sales training provided)
  • Ability to learn data mining tools and software (eLeads experience a plus)
  • Excellent verbal and written communication skills
  • Ability to understand timeliness and organization
  • A great attitude and the ability to accept coaching
  • Outgoing personality with expertise in developing relationships
  • Driven, competitive, and willing to work in a team environment
  • Must be authorized to work in the USA and have a valid driver's license
  • Able to pass a pre-employment background screening, Motor Vehicle Record check, and drug screen
We don't take a "one-size-fits-all" approach when it comes to our employee's Benefits. Our programs are designed to improve your life at work and at home.
  • Health, Vision, and Dental Insurance
  • Start earning PTO on your 1st day of employment
  • Paid Maternity & Paternity after one year of employment
  • Paid Training
  • Career Advancement
  • 401(K) with profit sharing

Sheehy Auto Stores one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members, both experienced and new to the industry, who have that desire to achieve. If this sounds like you, we want YOU to be part of our team

Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

Sheehy Auto Stores is an Equal Employment Opportunity Employer.

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