Customer Support Assistant

2 weeks ago

Decatur, United States DeKalb County Full time

Job DescriptionSalary Range: $17.68 - $26.92/HourPurpose of Classification: The purpose of this classification is to oversee and monitor call center staff utilizing Avaya and Oracle systems. Utilize established S.O.P to ensure delivery of accurate information to internal and external customers. Evaluate and resolve internal and external customer complaints and inquiries in a timely manner via email and phone. Provide and maintain reports for 311 Oracle system and Avaya phone system to immediate supervisors. Essential Functions The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Leads and coordinates daily work activities of assigned crew or co-workers; confers with supervisor to obtain direction regarding work assignments and priorities; organizes tasks in order to complete assigned work; monitors status of work in progress and inspects completed work; confers with co-workers, assists with complex/problem situations, and provides technical expertise; assists with training and instructing co-workers regarding operational procedures and proper use of equipment; assists with supervision of co-workers by reporting employee problems and providing input on disciplinary action and employee performance evaluations. Receives inquiries via email, phone and direct contact; responds to internal and external customers and the general public regarding service, billing, and other issues; acts as liaison between call center and field personnel, prioritizes and manages urgent issues; and uses tact and courtesy to ensure timely resolution of customer concerns. Processes a variety of documentation associated with department/division operations, within designated time frames and per established procedures; receives and reviews various documentation, including phone and email inquiries and service requests; reviews, completes, processes, forwards or retains as appropriate; prepares or completes various forms, reports, correspondence, and other documentation, including interaction with employees, field service technicians and the general public; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hard copy records. Operates or uses various equipment, including a personal computer to enter, retrieve, review or modify data; utilizes Oracle, CPak and Sof-Pak and CMS Avaya systems for data entry, retrieval and research; establishes and processes 311 requests and utilizes word processing, spreadsheet, database, presentation, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions. Minimum Qualifications: High school diploma or GED, preferred; two years of experience with call center or customer service; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Specific License or Certification Required: Must possess and maintain a valid Georgia driver's license. About Us At DeKalb County Government, we enable career success by providing opportunities to thrive Our culture is rooted in principles of collaboration, teamwork, and achievements. We foster a diversified and inclusive workforce, embracing a shared set of core values based on character, competitive spirit, relationships, and giving back to the communities where we live and work. This foundation is how we help turn jobs into careers.

  • Customer Support Representative

    2 days ago

    Decatur, Illinois, United States ADM Full time

    Job SummaryADM is seeking a highly motivated and customer-focused Customer Support Representative to join our team. As a key member of our Customer Support Team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and building strong relationships with internal and external stakeholders.Key...

  • Customer Support Rep

    1 week ago

    Decatur, United States ADM Full time

    Job Description Customer Support Representative - Decatur, ILADM Carbohydrate SolutionsThis is a full time, nonexempt positionThis successful colleague will be responsible for providing world class customer support for shipments to customers within ADM Carbohydrate Solutions. As the Customer Support Team is often the first line of communication with...

  • Customer Support Associate

    2 months ago

    Decatur, Illinois, United States Tidewater Consulting Services Full time

    Tidewater Consulting Services is seeking dedicated individuals to enhance our expanding Customer Service division. The Customer Support Associate will collaborate with our sales and marketing teams to engage directly with clients and ascertain their requirements. The ideal candidate should possess prior experience in customer service or a related sector,...

  • Office Support Assistant

    3 weeks ago

    Decatur, Illinois, United States City Center Village Full time

    Job Opportunity at City Center VillageWe are a dynamic independent living community dedicated to providing exceptional service and quality of life for our seniors. As a key member of our team, you will assist the office manager and activities manager with daily tasks, ensuring our residents receive the best possible care.Responsibilities:Support the office...

  • Office Support Assistant

    4 days ago

    Decatur, Illinois, United States City Center Village Full time

    Job SummaryWe are seeking a reliable and hardworking individual to join our team at City Center Village. As an Office and Activities Assistant, you will provide exceptional service and support to our residents and staff. Your responsibilities will include assisting the office manager and activities manager with daily tasks, answering phones, and helping with...

  • Office Support Assistant

    2 weeks ago

    Decatur, Illinois, United States City Center Village Full time

    Job Opportunity at City Center VillageWe are a dynamic independent living community dedicated to providing exceptional service and quality of life for our seniors. As a key member of our team, you will assist the office manager and activities manager with daily tasks, ensuring our residents receive the best possible care.Responsibilities:Assist with...

  • Medical Support Assistant

    2 weeks ago

    Decatur, Illinois, United States Children's Medical Group Full time

    Job SummaryWe are seeking a highly skilled and compassionate Medical Support Assistant to join our team at Children\u0027s Medical Group.Key Responsibilities:Meet and greet patients, ensuring a warm and welcoming experienceObtain medical information from patients and families, maintaining confidentiality and discretionRecord vital signs and other essential...

  • Medical Support Assistant

    4 weeks ago

    Decatur, Illinois, United States Children's Medical Group Full time

    Clinical Support Role **Key Responsibilities:** * Meet and greet patients in a professional and welcoming manner * Obtain medical information from patients and record vital signs * Maintain examination and treatment rooms, including inventory of supplies and equipment * Assist physicians and nursing staff during treatment, examination, and testing of...

  • Medical Support Assistant

    2 weeks ago

    Decatur, Illinois, United States Children's Medical Group Full time

    Job SummaryWe are seeking a highly skilled and compassionate Medical Support Assistant to join our team at Children\u0027s Medical Group.About the Role:Meet and greet patients, providing a warm and welcoming environment.Obtain medical information from patients and record vital signs.Maintain examination and treatment rooms, ensuring a clean and organized...

  • IT Support Specialist

    24 hours ago

    Decatur, Illinois, United States K2 Staffing Full time

    Job DescriptionWe are seeking a skilled IT Support Specialist to join our team at K2 Staffing. As a Desktop Support Technician, you will be responsible for providing top-notch technical assistance to our clients. Your primary focus will be on resolving Windows 10 workstation and Windows 2016 & 2019 server-related issues. You will also be responsible for...

  • Nursing Assistant

    4 days ago

    Decatur, Illinois, United States Ansible Government Solutions Full time

    Job Summary:We are seeking a skilled Nursing Assistant to support our team at the Atlanta VA Health Care Center. As a Nursing Assistant, you will assist physicians and nurses in the performance of diagnostic examinations and provide patient care to complex patients with various physical and/or behavioral problems.Responsibilities:Assist physicians and nurses...

  • IT Support Specialist

    1 month ago

    Decatur, United States Fagron Sterile Services Full time

    About the JobWe are seeking a skilled and enthusiastic IT Support Agent to join our team at our Decatur, Alabama location. As a Helpdesk Agent, you will provide top-notch technical assistance and support for computer systems, hardware, and software. Your primary responsibility will be to deliver resolutions to user issues with a friendly and professional...

  • IT Support Specialist

    6 days ago

    Decatur, Alabama, United States K2 Staffing, LLC Full time

    Job Title: IT Help Desk SupportOur client, a leading Managed IT Solutions Company, is seeking a Helpdesk Support Level II to join their team. As a key member of the IT department, you will be responsible for providing technical support to end-users, troubleshooting Windows 10 workstations and Windows 2016 & 2019 servers, and assisting with network services...

  • Medical Assistant

    4 days ago

    Decatur, Georgia, United States Kids Health First Full time

    Job OverviewThe Medical Assistant plays a vital role in the delivery of primary healthcare services in a team-based patient-centered medical home environment. This role requires strong clinical and administrative skills to support medical practitioners, assist with medical procedures, and provide excellent patient care.Key ResponsibilitiesAdminister...

  • IT Support Specialist

    5 hours ago

    Decatur, Alabama, United States K2 Staffing, LLC Full time

    Job SummaryK2 Staffing, LLC is seeking a skilled IT Support Specialist to join their team. As a Help Desk Support Level II, you will be responsible for providing end-user assistance, troubleshooting Windows Desktop and Server issues, and monitoring alert systems. Key ResponsibilitiesProvide technical support to end-users via phone, email, or...

  • Customer Service Representative

    2 days ago

    Decatur, Alabama, United States Southern Home Services LLC Full time

    Customer Service Representative OpportunityValley Heating & Cooling is seeking a skilled Customer Service Representative to join their team. As a key member of the organization, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customer inquiries and...

  • Customer Service Representative

    4 days ago

    Decatur, Georgia, United States DeKalb County Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Support Assistant to join our team at DeKalb County Government. As a key member of our call center team, you will be responsible for providing exceptional customer service and support to internal and external customers.Key ResponsibilitiesRespond to customer inquiries via phone, email,...

  • Customer Service Representative

    5 days ago

    Decatur, Illinois, United States Path Engineering Full time

    Role As a Customer Support Representative at Path Engineering, you'll be the first point of contact for our customers, providing exceptional service and support for our innovative health and wellness products. Your role is crucial in ensuring customer satisfaction and maintaining our reputation for excellent service. Responsibilities * Provide technical...

  • Medical Assistant

    2 days ago

    Decatur, Illinois, United States SIU Medicine Full time

    Job SummaryThe Medical Assistant - Clinical Support Specialist will provide clinical support to patients and healthcare teams at SIU Medicine. This role will assist with preparing patients for exams, performing venipuncture, and collecting specimen samples.Key ResponsibilitiesPrepare patients for exams by taking and recording vital signs, reviewing...

  • Certified Nursing Assistant

    5 days ago

    Decatur, Illinois, United States Ansible Government Solutions Full time

    ### Job Title: Certified Nursing Assistant ### Job Summary: We are seeking a Certified Nursing Assistant to support the Atlanta VA Health Care Center. The successful candidate will assist physicians and nurses in the performance of diagnostic examinations, provide patient care, and maintain a safe and clean work environment. ### Responsibilities: *...