Banking Center Manager

4 weeks ago

Hyannis, United States The Cape Cod Five Cents Savings Bank Full time
SUMMARY: The Banking Center Manager leads a Banking Center or Centers with a focus on providing leadership, delivering exceptional customer service, business development, and community relations. Responsibilities include exercising sound judgment; guiding Banking Center team in delivering outstanding customer service; coaching, directing and developing staff; establishing and achieving growth goals; ensuring operational efficiencies; lending; operations; administration of the facility, equipment and budget.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES, IN PRIORITY ORDER:

Leadership and Staff Supervision

  1. Actively involved in instilling and maintaining a positive sales environment through education of the Bank's products and services.
  2. Clearly communicates productivity and performance standards to all branch personnel.
  3. Ensures effective communication to staff and implementation of all policies and procedures.
  4. Plays a positive role in the development and growth of staff.
  5. Responsible for managing employee performance including ongoing performance feedback and preparation of appropriate documentation.
  6. Interviews and selects candidates for employment.
  7. Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations.
  8. Adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
Customer Service
  1. Engages in leading and inspiring the Banking Center team in delivering exceptional customer service and financial guidance to customers.
  2. Develops staff in role of trusted financial advisor.
  3. Follows the Cape Cod 5 customer service standards to ensure the Banking Center team provides outstanding service to all new, existing and potential customers
  4. Resolves complex internal and external issues in a timely manner.
Business Development and Community Relations
  1. Establishes and meets business development goals for the Banking Center in line with the organization's corporate goals.
  2. Focuses on developing commercial and retail prospects and building on existing customer relationships.
  3. Actively participates in centers of influence such as chambers of commerce and business and industry associations. Regularly attends organizations' meetings and develops/builds a referral and potential customer network.
  4. Participates in civic and community organizations that benefit the local communities
Banking Center Operations
  1. Ensures that the physical control and daily accounting of cash, checks, and other items of value is properly administered.
  2. Ensures satisfactory audit results through compliance with established policies and procedures.
  3. Identifies areas for improved workflow efficiencies.
  4. Maintains proper Banking Center security.
  5. Responsible for the day to day appearance and maintenance of the Banking Center.
  6. Participates in establishing and managing the Banking Center budget.


EDUCATION, CERTIFICATIONS:

  • Bachelor's Degree Preferred, or combination of secondary education and four years of progressive retail banking experience.
  • Financial Paraplanner Qualified Professional (FPQP), may be obtained within 24 months from date of hire.
  • Notary Public
  • Medallion Signature Guarantee
  • National Mortgage Licensing System (NMLS) registration
KNOWLEDGE, SKILLS & ABILITIES:
  • Four or more years of progressively responsible management experience in retail banking or a financial institution
  • Thorough knowledge of Bank products and services
  • Consumer and small business lending origination experience required
  • Excellent business development, customer service, and problem solving skills
  • Effective training, coaching and mentoring skills
  • Commitment to continuing education
  • Ability to analyze and interpret general business periodicals, professional journals, and technical procedures
  • Ability to resolve complex problems
  • Computer literate, ability to quickly learn, promote and train to new programs and channels (mobile, digital, online)
  • Ability to work a flexible schedule, including early mornings, evenings, and Saturdays at the Banking Center and community events
  • Must have cyber security awareness to protect the digital environment, the Bank, and customers
COMPETENCIES:
  • Management Courage/Command Skills
  • Leadership/Coaching/Development
  • Business Acumen
  • Culture/Guest/Customer Service Ambassador
  • Sound Judgment
  • Delegation
  • Technology Enthusiast/Early Adopter
  • Problem Solving
  • Excellent Verbal and Written Communication Skills
  • Critical Thinking Skills
  • Financial Comprehension
  • Learning Agility


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Senior Wealth Management Officer

    4 weeks ago

    Hyannis, United States The Cape Cod Five Cents Savings Bank Full time

    GENERAL SUMMARY: The Senior Wealth Management Officer directs and coordinates activities relative to administering investment management accounts, creating and administering personal trusts, court-ordered guardianships, and other fiduciary accounts in accordance with the terms of the trusts, wills, court orders, or other governing documents. Acts as an...

  • Data Analytics Manager

    1 month ago

    Hyannis, United States The Cooperative Bank of Cape Cod Full time

    Job Type Full-time Description The Data Analytics Manager oversees, directs and manages the Bank's Data Analytics Team. Using internal systems and external metrics to collect, research, and analyze information, the Data Analytics Manager extracts actionable insights, presents findings, develops reports / scorecards, and recommends changes based on data...

  • Data Analytics Manager

    4 weeks ago

    Hyannis, United States The Cooperative Bank of Cape Cod Full time

    Job Type Full-time Description The Data Analytics Manager oversees, directs and manages the Bank's Data Analytics Team. Using internal systems and external metrics to collect, research, and analyze information, the Data Analytics Manager extracts actionable insights, presents findings, develops reports / scorecards, and recommends changes based on data...

  • Immigration Resource Center Case Manager

    4 weeks ago

    Hyannis, United States Community Action Committee of Cape Cod & Islands Full time

    Job DescriptionJob DescriptionIMMIGRATION RESOURCE CENTER CASE MANAGER (Part-time)Community Action Committee of Cape Cod & Islands, Inc. (CACCI) Immigration Resource Center is seeking a part-time case manager to assist new migrants in filing work authorizations and other related immigration legal assistance forms. Qualifications:Prefer:Paralegal Certificate...

  • Small Business Relationship Manager

    2 weeks ago

    Hyannis, Massachusetts, United States The Cooperative Bank of Cape Cod Full time

    Job Type Full-time Description The Small Business Banking Relationship Manager develops and cultivates small business and consumer market share by locating, prospecting and securing client relationships. The Small Business Relationship Manager collaborates with multiple departments to identify and provide solutions to clients' problems and needs. Forges...

  • Staff Accountant I

    3 weeks ago

    Hyannis, United States Cape Cod Five Cents Savings Full time

    SUMMARY: Performs a variety of specialized accounting functions in conformance with generally accepted accounting procedures (GAAP) and established bank policies & procedures for bank, subsidiaries, holding company, and the Cape Cod 5 Foundation, Inc. Acts as a backup to other positions in the department as necessary. In addition, the position ensures...

  • Relationship Manager

    2 weeks ago

    Hyannis, Massachusetts, United States Rockland Trust Full time

    Job Description The Relationship Manager will be responsible for building and maintaining strong relationships with high-net-worth clients, providing a high level of personalized services to IMG's clients while supporting our new business efforts through teaming with IMG financial consultants and networking with centers of influence. The Relationship Manager...

  • Relationship Manager

    3 weeks ago

    Hyannis, United States Rockland Trust Full time

    Job Description The Relationship Manager will be responsible for building and maintaining strong relationships with high-net-worth clients, providing a high level of personalized services to IMG's clients while supporting our new business efforts through teaming with IMG financial consultants and networking with centers of influence. The Relationship Manager...

  • Citizens Branch Manager

    1 week ago

    Hyannis, United States Citizens Financial Group, Inc. Full time

    Job Description As a Branch Manager you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The Branch Manager is directly responsible for creating and maintaining a strong customer-centric culture and is the primary mentor and...

  • Acima Assistant Store Manager

    1 month ago

    Hyannis, United States Rent-A-Center Inc. Full time

    Acima Assistant Store Manager Who We Are At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide this access by being a leader in the Lease-To-Own space where we offer customers the ability to acquire...

  • Direct Care/support Professional

    4 weeks ago

    Hyannis, United States NEEDS Center Full time

    COME GROW WITH US! **_ - NEEDS Center’s mission is to provide education, training, and support to individuals with developmental disabilities to assist them to live as independently as possible._ The NEEDS Center has openings for Program Specialists who will assist and support adults with developmental disabilities to live as independently as possible...

  • Direct Care/Support Professional

    2 weeks ago

    Hyannis, Massachusetts, United States NEEDS Center Full time

    Join Our Team as a Direct Care/Program Specialist at NEEDS Center!Location: Hyannis, MAAre you looking to make a difference in the lives of adults with developmental disabilities? At NEEDS Center, we are expanding our team and currently have openings for Direct Care Specialists to support individuals to live independently while enjoying community...

  • Ford Service Retention Center Associate

    3 weeks ago

    Hyannis, United States Balise Auto Full time

    Job DetailsJob Location Ford Hyannis - Hyannis, MA Position Type Full Time Job DescriptionRetention Center Specialist (Call Center) This role is a key member to the Balise Service department with a focus on overall customer satisfaction and retention. Job Description: Working at the Dealership's facility to ensure efficient turnaround with guests' calls....

  • Anchor Collision Center Customer Support Rep.

    2 weeks ago

    Hyannis, United States Balise Auto Full time

    Job DetailsJob Location Anchor Collision - Hyannis, MA DescriptionCollision Customer Support Rep. Balise is looking for a Customer Service Support Rep. for our busy Collision Center. Job Responsibilities: Communicate and work with in house & outside Insurance Appraisers Coordinate repair needs for Collision associates Update appropriate customer and...

  • Anchor Collision Center Customer Support Rep.

    3 weeks ago

    Hyannis, United States Balise Auto Full time

    Job DetailsJob Location Anchor Collision - Hyannis, MA DescriptionCollision Customer Support Rep. Balise is looking for a Customer Service Support Rep. for our busy Collision Center. Job Responsibilities: Communicate and work with in house & outside Insurance Appraisers Coordinate repair needs for Collision associates Update appropriate customer and staff...

  • Assistant Program Director

    1 week ago

    Hyannis, United States Gandara Mental Health Center, Inc. Full time

    **Why Work for Gandara**: Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth....

  • Registered Nurse, Endoscopy

    3 weeks ago

    Hyannis, United States Cape and Islands Endoscopy Center Full time

    **Cape and Islands Endoscopy Center is looking to add a per diem RN to our team. We are a fast paced Endoscopy Center located in Hyannis. We operate Monday to Friday 6:00am - 4:30pm. We have positions available anywhere from 2-4 days a week, 8-10 hour work days.** **Essential Responsibilities**: - Admitting patients to the Center. - Assisting Physicians...

  • Office Manager

    4 weeks ago

    Hyannis, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for...

  • Office Manager

    1 month ago

    Hyannis, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for...

  • Community Outreach Coordinator

    2 weeks ago

    Hyannis, Massachusetts, United States Gandara Mental Health Center, Inc. Full time

    We're hiring a Recovery Activities Coordinator for Pier Recovery Center of Cape Cod!Oversee recreational activities: Manage all recreational activities and social events for the recovery community.Support volunteers: Provide guidance and assistance to volunteer members under the Volunteer Coordinator's supervision.Assist with referrals: Offer information and...