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Support Service Technician
4 months ago
Job Description Summary : Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.
With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
JOB SUMMARY
The Vehicle Service Technician (VST) is responsible for ensuring that all ambulances are 'response ready' for field crews coming in for their shift assignment, with the goal of reducing down time and increasing the quality and delivery of our services to the crews and our patients. The delivered product is a clean vehicle inside and out with well stocked shelves and functioning equipment. It is important that the product produced is maintained to the highest standard.
ESSENTIAL FUNCTIONS/DUTIES
Vehicle inventory check/control of supplies and equipment.
Clean ambulances and other field vehicles inside and outside daily.
Restock ambulance supplies daily.
Ensure deep cycling of monitor batteries as required.
Check and top off oil and window washer fluid daily.
Ensure the workspace is clean and organized.
Requisition supplies for replacement.
Inform Supervisor and Fleet Maintenance of breakdowns and cause of equipment failure for repair/reallocate ambulance to crew and keep accurate log.
Document condition of ambulance at EOS and schedule preparedness for shift personnel.
Update 'crew in service' formation on computer for equipment tracking.
Respond to daily phone inquiries from crews to help facilitate coordination between departments.
Conduct self in a professional manner in accordance with the Company's 'Standards of Conduct' policy
Arrive for duty appropriately groomed and in the proper work dress/uniform.
Complete all required/assigned Company training
Adhere to and comply with all Company and information security systems policies and procedures.
Perform other duties as assigned.
QUALIFICATIONS
Experience:
Some experience in the industry preferred
Education:
High School Diploma or equivalent
Skills:
Basic knowledge of Microsoft Office
Ability to work under time constraints
Effective oral, written, and interpersonal communication skills.
Credentials/Licenses:
Valid State Driver's License | Job Description :
WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS Working Conditions:
Fatigue, repetitive and intense tasks. Busy environment, high pressure. May work alone or with others. May work in confined areas. Exposure to noise or other hazardous conditions associated with the treatment of emergent medical conditions. Exposure to electrical equipment. Extended work shifts potentially on nights, weekends, and/or holidays.
Physical Demands:
Smelling, reading, kneeling, stooping, bending, leaning, twisting, hearing/listening, clear speech, simple touching, pushing, pulling, reaching standing, sitting. Carrying multiple pieces of equipment while pushing cot. Driving ambulance, walking inside and outside in weather. Performing visual inspections. Climbing a ladder or step stool. Lifting to 70 lbs. Operate basic office equipment, communication devices, wheelchair, and gurney/cot.
Mental Requirements:
Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weakness of alternative solutions, conclusions, or approaches to problems. Analyzing and decision making. Simple reading, writing, and math skills. Clerical memorization, perception/computation, problem solving and reasoning.
GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
One Team - We respect each other and achieve together what no individual can alone.
Innovation - We are driven to develop solutions that inspire progress.
Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
Ownership - We are accountable for what we do and take pride in how we do it.
Citizenship - We are dedicated to being good stewards in the communities we serve.
REPORTING RELATIONSHIPS
Reports to: Operations Manager/Operations Supervisor
Interrelationships: Operations Support
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
