Logistics Account Manager

3 weeks ago

Washington, United States CS Recruiting Full time

Our client has become one of the Nation’s largest full-service logistics companies. They are still privately owned, and they’re proud of their heritage. With an ever expanding network and decades of industry experience, our client is confident their team won’t just meet your logistics needs but exceed them.

Logistics Account Manager The Logistics Account Manager is responsible for providing customer service by building and maintaining relationships with customers and responding to their needs and expectations. Account Managers are also responsible for soliciting potential business and new business from active customers.

Job Type:

Full-time

Responsibilities:

Foster and build relationships and opportunities for stability and long-term growth with customers by gaining an understanding of their expectations and specific preferences. Book freight aggressively, with a sense of urgency, and in a manner that keeps every driver moving daily and eliminates layovers for more efficient and profitable operations. Plan ahead by working with the Operations group continuously throughout the day, booking as much freight as possible in advance. Proactively identify potential service failures and work with Operations to remedy issues. Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise. Solicit potential business and new business from active customers through weekly emails and phone calls. Enter activity logs in SalesForce for all customer solicitations and sales. Enter data into the TMW system accurately and completely. Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations. Update customer websites with shipment information. Manage carrier scorecards and determine if carrier is qualified to move freight. Obtain and set pickup and delivery appointments when applicable. Comply with company policies and procedures and all applicable laws and regulations. Additional duties as assigned. Experience:

High School Diploma or equivalent. Bachelor’s Degree or relevant experience preferred. Ability to work and communicate effectively with others to promote a team environment. Support your coworkers. Listen to problems first in order to gain a clear understanding and provide solutions to Customers. Thrive in a fast-paced, high-volume work environment. Possess the ability to accept constructive criticism from both external and internal sources. Learn from mistakes in an effort to improve your professional skills. Possess basic computer skills. Knowledge of Microsoft Office programs such as Word and Excel are desirable.

This position offers a competitive base salary.

Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, TL, Truckload, FTL, Full Truckload, Truck Load, Semi, Tractor-Trailer, LTL, Less Than Load, Less Than Truckload, Partial Load, Partial Shipment, Parcel, Small Parcel, Flatbed, flat bed, flat-bed, tie downs, dunnage, conestoga, curtain side, lowboy, tarp, permit loads,Oversized, Over-dimensional, OD, RGN, Removable Gooseneck, Low boy, drop-deck, flat-bed, special permit, Customer service, client relationships, customer relationships, client growth, maintain clients, account maintenance, build relationships, grow clientele, grow business, RFP, RFQ, generate sales, Independent Contributor, Team Player, Individual Contributor, IC

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