Supplier Operations Analyst

3 weeks ago

San Rafael, United States BioMarin Pharmaceutical Full time

Who We Are

It takes a village, and at BioMarin our corporate groups are the people behind our success. Groups such as IT, Finance, Legal, Global Compliance & Ethics, and our People Team provide foundational support of all areas of operation at BioMarin. 

THIS POSITION CAN BE REMOTE

BioMarin is seeking a Supplier Operations Analyst (US) to join the Global Procurement Operations team. The Supplier Operations Analyst will work with external suppliers and internal business partners to troubleshoot supplier onboarding issues, answer any supplier onboarding-related questions, and overall develop a seamless supplier onboarding and maintenance process globally. This role is also responsible for developing communication and training programs to educate suppliers on how to do business with BioMarin as well as regularly training internal business partners on the overall onboarding process. As a subject matter expert on the supplier information management (SIM) process, you will have the opportunity to help drive new initiatives, drive process improvements, and support BioMarin’s exciting growth 

The ideal candidate will have extensive supplier records management experience, a passion for processes and process improvements, and has exceptional customer service and communication skills.

    • Coupa Supplier Information Management (SIM) Administration
      • Understand the configuration of SIM within Coupa and maintain optimal end-user experience by assessing stakeholders needs, recommending solutions, and making system changes when necessary
      • Support ongoing maintenance of SIM in Coupa by updating workflows, custom reports, forms, SOPs, catalog enablement, etc.
      • Work with the Coupa Administrator to manage the Coupa release/upgrade process by assessing new features, making recommendations to leadership, leading UAT and implementation as it relates to SIM
      • Manage all aspects of SIM and work with key BioMarin suppliers to enable their participation via cXML, SAN, or CSP 
    • Supplier Enablement and Change Management
      • Design a scalable supplier enablement program to increase supplier adoption of our supplier portal and create processes that allow suppliers and business partners to self-service using the portal.
        • Identify ways to minimize or eliminate barriers in our processes and system configurations to make the supplier onboarding or supplier records modification processes as seamless as possible.
      • Develop and execute supplier communication plans to inform suppliers about how to do business with BioMarin (supplier onboarding, purchase order process, invoice requirements, etc)
      • Manage supplier training of our supplier portal and create a program that is scalable
      • Act as the go-to person for exception handling and question/issue resolution
      • Coordinate with Accounts Payable and suppliers to execute any e-Invoicing strategies and plans
      • Coordinate with suppliers to validate compliance with local statutory requirements
      • Communicate with regional offices to ensure consistent Supplier Enablement approach across the world
    • Reporting/Metrics/KPIs
      • Build and maintain supplier dashboards, metrics and KPIs
      • Drive the supplier data cleansing process by coordinating with suppliers, business partners and IT to make any required changes to supplier master data
      • Analyze data and proactively surface issues, suggestions and inferences
      • Act as the go-to person for supplier related data/reporting inquiries
      • Develop a self-serve reporting plan to empower business groups to query and find data on their own
    • Training
      • Design, develop, and enhance training materials
      • Deliver effective training for internal business groups and suppliers
    • Documentation
      • Develop, own, and maintain any Standard Operating Procedures (SOP) related to supplier onboarding
      • Update and maintain the supplier operations internal website and content library
    • Compliance
      • Maintain proper SOX controls and documentation
    Serve as the liaison for all internal and external audit requests
Skills
  • 2-5 years of experience in a similar role
  • Strong knowledge of Source-to-Pay process
  • Experience with supplier records administration using Coupa (Coupa Certified is a huge plus), Oracle, SAP Ariba, or similar systems
  • Strong in reporting, analytics, and manipulating data to be able to tell a story using data
  • Preferred business systems analyst experience
  • Advanced knowledge and experience using reporting/analytics tools (Excel, Macros, OBIEE, Power BI)

Competencies

  • Excellent interpersonal and communication skills - this role will partner with many different stakeholders globally
  • A "can do" attitude - ready to provide possible solutions in what is a dynamic and evolving environment
  • Ability to work independently
Education
  • Bachelor’s degree in Business or Supply chain preferred


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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