Service Manager

1 week ago

Stockbridge, United States Wash Reit Full time
SERVICE MANAGER

WHY WORK FOR ELME COMMUNITIES?

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that eveCryone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey.If this resonates with you, you might be a great addition to our growing team.

When you join our Service and Asset Preservation Team as a Service Manager, you are joining a dedicated team of professional tradespeople who take pride in ensuring the physical appearance, preventative maintenance, move-in readiness, and ongoing service needs of our apartment communities are a top priority. You are also joining a team committed to empowerment and long-term solutions. This means that you embrace the responsibility of recruiting and retaining the fields best and brightest and coaching them to achieve their full potential.

PRIMARY RESPONSIBILITIES:

Chief Problem Solver and Asset Preservation Leader

  • Maintain and continuously elevate property operational and maintenance standards and service excellence.
  • Ensure company standards are upheld through effective preventative maintenance programming and periodic property inspections.
  • Assist with routine operations across the portfolio including staff coverage, ticket support, turn around support and renovation support.
  • Work collaboratively with the property management team in communicating with all stakeholders and achieving operational goals.
  • Partner with Community Manager and Regional Service Manager to contribute to the property budget and vendor management process.
  • Collaborate with leadership team members on but limited to: maintenance projects, resident communications, maintenance and engineering best practices, competitive procurement.
  • Coordinate with property management leadership on response for property emergencies.
Team leadership and development
  • Be a positive role model and champion of company mission, vision and values.
  • Support, motivate, and develop a high-performing team.
  • Contribute to ongoing staff recruitment efforts and skill-building/learning initiatives.
  • Ensure that policies, procedures, safety, and compliance expectations are met.
  • Support and/or lead portfolio training efforts, including classes and mentorship.
  • Ensure staff always operates within OSHA (Occupational Safety & Health Act) standards and company safety policies.
OUR IDEAL TEAM MEMBER:
  • A proven track record of career progression in residential apartment maintenance, including leading maintenance teams.
  • Well versed in all phases of HVAC and mechanical systems.
  • Universal EPA/CFC Certification.
  • Strong knowledge of preventive maintenance and life safety systems.
  • Knowledge of MS Office (Excel and Word) required, as well as previous experience with industry specific management software, such as Yardi.
  • Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.
  • Demonstrates resilience and commitment to deliver and be accountable for the results.
  • Possess valid driver's license and reliable personal transportation.
  • Exposure to sustainability and environmentally conscious operational building practices.
  • Must be able to be on call and return to property 24/7 in the event of life safety incidents.
  • Believes in the value of teamwork, understanding that we finish stronger together.
The hourly range for this role is $30.85-$59.71 (subject to experience)

Additional Compensation: In addition to the base salary, this role may be eligible to participate in our monthly and annual bonus programs, which may include leasing commissions, renewal bonuses, and spot awards.

TEAM MEMBER BENEFITS:

Elme Communities is excited to offer full-time team members a suite of benefits designed to support you both in and out of the office. Here's what you can expect:
  • 401(k) Matching: Plan for your future with our generous 401(k) matching program.
  • Dental Insurance: Keep your smile bright with our comprehensive dental coverage.
  • Health Insurance: Choose from 3 plan options to find the perfect fit for your healthcare needs.
  • Life Insurance: Gain peace of mind for you and your loved ones with our company-paid life insurance policy.
  • Disability Insurance: We've got you covered with both short-term and long-term disability insurance.
  • Paid Time Off: Recharge and relax with our paid time off policy.
  • Paid Holidays: Celebrate life's moments with paid time off on holidays.
  • Pet Insurance: Because we know your furry friends are family too
  • Rent Discount: Enjoy a 30% discount on rent at any of our communities to make your living situation more affordable and stress-free.


Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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