Desktop Support Technician
4 weeks ago
Desktop Support Technician
Hybrid / Onsite (2x per week)
Hours: 8-5p
Location: Charlotte, NC
$18-$23/hour
This individual will be the first line of support for our internal and external customers for all IT services and equipment. Will be managing the help desk tickets and assigning them to the second line of support when necessary. Will be configuring, setting up, monitoring, troubleshooting computers, phone systems, printers, AD logins and email accounts. This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally this position utilizes global processes and tools to achieve the end results. The Support Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team.
Responsibilities:
Handle Tier 1 service desk tickets through Phone, voicemail, and webform ticketing system.
Manage SLA of all tickets to meet and exceed user expectations for timely service and resolution.
Create user and service accounts and configure hardware as part of the employee setup process
Follow up on all tickets in a timely manner and pursues issues through to resolution
Work with external customers for hardware and software support
Provide excellent customer service
Strong analytical ability to troubleshoot complex problems
Qualifications:
2-3 years' experience working in a Windows based desktop support environment.
An Associate's degree or Bachelor's degree, or equivalent work experience
Solid Microsoft environment knowledge
Solid understanding of TCP/IP and networking principles
Strong interpersonal skills and organizational skills
Excellent written and oral communication skills
CompTIA A+ Certification
Category Code: JN008, JN022
#zr
#Dice
#J-18808-Ljbffr
-
Desktop Support Technician
3 days ago
Houston, United States Apex Systems Full timeJob Description: The main function of a desktop technician is to research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use. A typical desktop technician is responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. Job...
-
Desktop Support Technician
3 days ago
Houston, United States Apex Systems Full timeJob Description: The main function of a desktop technician is to research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use. A typical desktop technician is responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. Job...
-
Desktop Support Technician
1 month ago
Houston, United States A3 Staffing Solutions Full timeJob DescriptionJob DescriptionDesktop Support Technician Contract-To-HireSupport of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Desktop and Network Support Ability to setup, configure and add all...
-
Desktop Support
4 weeks ago
Houston, United States VC5 Consulting Full timeJob Title: Desktop Support Specialist Location: Houston, TX 77002 Hours: Standard Onsite/Offsite: Onsite Travel: Approximately 15-20% travel yearly, mainly within Houston for conferences, occasional visits to other locations such as Corpus Christi. Driving reimbursement provided. Job Description: Our company is seeking a dynamic Desktop Support Specialist to...
-
Desktop Support Technician
1 day ago
Houston, Texas, United States Motion Recruitment Full timeOur client is looking for a Desktop Support Technician for a 6-month contract in Houston, TX 77041.Applicants must be currently authorized to work in the US on a full-time basis now and in the future.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to...
-
Desktop Support Technician
5 days ago
Houston, United States Tata Consultancy Services Full time• Primary duty is to provide excellent customer/ client experience, the support should be immediate and precise on all technical issues related to Laptops/Desktops/Tablets/iPads.• Onsite End User Device Management activities includes all core services• Must be able to install applications on client environment, troubleshoot the issues, taking backups...
-
Desktop Support Technician
5 days ago
Houston, United States Tata Consultancy Services Full time• Primary duty is to provide excellent customer/ client experience, the support should be immediate and precise on all technical issues related to Laptops/Desktops/Tablets/iPads.• Onsite End User Device Management activities includes all core services• Must be able to install applications on client environment, troubleshoot the issues, taking backups...
-
Desktop Support Technician
5 days ago
Houston, United States Tata Consultancy Services Full time• Primary duty is to provide excellent customer/ client experience, the support should be immediate and precise on all technical issues related to Laptops/Desktops/Tablets/iPads.• Onsite End User Device Management activities includes all core services• Must be able to install applications on client environment, troubleshoot the issues, taking backups...
-
Desktop Support
1 week ago
Houston, United States Adroit Partners, LLC Full timeJob DescriptionJob DescriptionResponsibilities:The Apple/Mac Desktop Support will assist with technology support and services for various departments throughout the organization including special IT projects and other duties as needed. Qualifications:Strong background in troubleshooting and repair of desktops, laptops, portable Macintosh systems and Mobile...
-
Desktop Support
23 hours ago
Houston, United States Jobot Full timePart-Time Desktop Support role with flexible hours!! This Jobot Consulting Job is hosted by: Jason Leonard Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $25 - $35 per hour A bit about us: Fast growing IT Services and Integration provider servicing the Houston area! Why join us? Growth potential,...
-
IT Desktop Support
1 week ago
Houston, United States Puffer-Sweiven Full timeFor over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding...
-
Desktop Support Engineer
1 day ago
Houston, United States Clearwater People Solutions Ltd Full timeOnsite Desktop Support Engineer!Are you passionate about delivering top-notch IT services and providing exceptional support to end-users? If so, we've got the perfect opportunity for you! We're seeking a skilled Onsite Desktop Support Engineer to join a dynamic team and play a pivotal role in ensuring business operations run smoothly.As an Onsite Desktop...
-
Desktop Support Engineer
2 days ago
Houston, United States Clearwater People Solutions Ltd Full timeOnsite Desktop Support Engineer!Are you passionate about delivering top-notch IT services and providing exceptional support to end-users? If so, we've got the perfect opportunity for you! We're seeking a skilled Onsite Desktop Support Engineer to join a dynamic team and play a pivotal role in ensuring business operations run smoothly.As an Onsite Desktop...
-
Desktop Support Analyst
1 week ago
Houston, United States Applicantz Full timeThis is a onsite role in Houston, zip code 77032We are working with a Fortune 200 Corporation which provides services and products to the upstream oil and natural gas industry and is one of the world's largest oil field service companies.Looking for a Desktop Support AnalystRequired Skills5+ years of experience in providing desktop support.General knowledge...
-
Desktop Support Analyst
1 week ago
Houston, United States Applicantz Full timeThis is a onsite role in Houston, zip code 77032We are working with a Fortune 200 Corporation which provides services and products to the upstream oil and natural gas industry and is one of the world's largest oil field service companies.Looking for a Desktop Support AnalystRequired Skills5+ years of experience in providing desktop support.General knowledge...
-
Desktop Support Analyst
1 week ago
Houston, United States Radiant.digital Full timeUnder general supervision, applies a high level of Information Technology skills in direct support of Halliburton employees and partners. Troubleshoot complex desktop software and hardware problems. Provide desk-side and remote support in the use of systems in a LAN/WAN environment. Follow-up with customers to assure satisfactory incident closure; updates...
-
Senior Desktop Support with Strong AV
2 weeks ago
Houston, United States Diverse Lynx Full timeSenior Desktop Support with Strong AV Houston, TX Job Description: Senior Desktop Support with Strong AV Support Skills - Microsoft Teams Rooms and Microsoft Teams Rooms Pro Management Portal Role Overview: We are seeking a highly skilled and experienced Senior Desktop Support Technician to join our team. The ideal candidate will have comprehensive...
-
Desktop Support Analyst
23 hours ago
Houston, United States CareOne Full timeJob Description Great new Career Opportunity in Long Term Care Pharmacy! Now Hiring - Desktop Support Analyst - Houston, TXHours: M-F 10am to 7pm and on call coverage every 4th weekend. The Desktop Support Analyst will be responsible for, but not limited to: Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and...
-
L2/L3 Support Technician
2 weeks ago
Houston, United States Yaggle IT Corp Full timeJob Title: L2/L3 Support Technician Location: Houston, TX (Remote + Client Visits in Houston Area.) Duration: 6 months MSP experience, prefer supporting multiple customers. VMware, Hyper-V, Scale Computing Office 365 – setup, migration, support (This is a MUST!) Dell, HPE, Lenovo, Microsoft Surface, Apple/Mac Servers, Desktops, Laptops, Tablets, Mobile...
-
L2/L3 Support Technician
2 weeks ago
Houston, United States Yaggle IT Corp Full timeJob Title: L2/L3 Support Technician Location: Houston, TX (Remote + Client Visits in Houston Area.) Duration: 6 months MSP experience, prefer supporting multiple customers. VMware, Hyper-V, Scale Computing Office 365 – setup, migration, support (This is a MUST!) Dell, HPE, Lenovo, Microsoft Surface, Apple/Mac Servers, Desktops, Laptops, Tablets, Mobile...