Desktop Support Specialist

Encore Technologies is seeking individuals for a short-term engagement with our client in Morehead, Kentucky. This Deskside Support Technician position will be working with a team to follow a script to apply necessary updates to individual workstations including but not limited to software updates, correct drive mappings, etc.

Job Type: Short term contract w/ possible extensions

Work Format : Onsite 100%

Pay rate: 20/hr

REQUIRED EXPERIENCE/EXPECTATIONS:

• Basic computer knowledge is expected but training will be provided, and all work will be supervised by the IT team onsite.
• Strong customer service mindset and skills are required as the individual will be interfacing with client staff members via phone, email, and in person.
• Patient, reliable, and motivation are important skillsets for the ideal candidate.
• No driving required but walking between buildings, lifting, and some physical labor may be required.
• The dress code is business casual; polo, jeans, comfortable walking shoes. No graphic designs, logos, inappropriate language.
• Soft skills are critical as contractors will be engaged with faculty and technology team members. Some lifting and physical labor may be required.

JOB DUTIES:

• Contractors will be touching approximately 2,000 end client devices and utilizing a MSU provided checklist to perform updates, etc.
• Contractor will take direction from the leadership team on daily schedule and checklist process.

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.