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Customer Service Operations Specialist
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JOB DESCRIPTION Job Title: Air Export Specialist Job Location: Charlotte, NC DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers' shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. We have an exciting opportunity for an AIR EXPORT SPECIALIST with excellent communication and customer service skills. Accuracy and timely movement of freight and information is a key component for this position. This position will be based at our Charlotte location. Key Responsibilities: Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf. Prepares export documentation, including entry into Cargo Wise TMS, in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer. Compliant filing of AES (automated electronic system) export customs. Responsible for timely completion of export documents and coordinate with both customer and/or warehouse for timely delivery of cargo. Communicates regularly with customer in regards to customer's shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates. Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy. Ensure customer profiles are accurate and updated. Meet all KPI's assigned and audited by the Control Tower. Skills and Qualifications: Exceptional customer service skills. Detail oriented and strong follow-up skills. Proficient with Microsoft Office (Word, Excel, Outlook). Air freight industry experience preferred. Logis Air / Cargo Wise systems knowledge is a plus. Benefits (All non-union employees): Total Compensation Package: We offer a competitive base salary. 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement. Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group's success as shareholders. Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs. Vision: Optional coverage for eye exams, frames, and contact lenses. Dental: Optional coverage for preventative, major, and basic dental services. Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year, plus 8 floating holidays, and accrued vacation days. Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND A GREAT PLACE TO WORK Our Vision: The Logistics Company for the World Our Mission: Excellence. Simply Delivered. Our Purpose: We connect people, improving their lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility. DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Work Authorization: DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. #J-18808-Ljbffr
