Director, Franchise Operations
2 weeks ago
The Director, Franchise Operations is responsible for identifying business needs and opportunities to improve performance and growth. They will provide advice, counsel, coaching, and assistance to the franchise owners to impact and improve the sales, profits, unit growth and operating standards of the business.
Tasks and Responsibilities
Franchise Network Support
Provide hands-on support and guidance to our existing franchisees, ensuring they have the necessary resources and tools to operate successfully.
Conduct regular performance evaluations of franchisees and develop action plans for improvements where necessary.
Partner with franchisees to diagnose barriers which affect performance and assist with developing business plans to maximize improvement.
Lead Franchisee Advisor Council meetings, by facilitating learning and sharing of best practices in a wide variety of formats, including group presentations.
Ensure the customer experience is efficient, accurate, and timely.
Participate in escalated retail customer issues.
Collect and analyze franchisee portfolios to provide the appropriate recommendations.
Create organizational priorities and ensure there are effective plans in place to execute short and long-term company goals.
Participate in continuous improvement of agreements such as Franchise Agreements, Franchise Agreement Renewal Processes with the internal legal team;
Strategic Growth Initiatives
Develop and execute a comprehensive growth strategy to expand our franchise network in line with Bath Fitter goals and objectives.
Identify and evaluate potential franchisee candidates, conduct due diligence to ensure alignment with our brand and values.
Collaborate with cross-functional teams to develop compelling franchisee offerings and value propositions.
Market Analysis and Trends
Stay abreast of industry trends, market conditions and competitor activities to proactively identity opportunities for growth and improvement.
Conduct market research and analysis to identify potential locations for new franchise outlets.
Team Leadership and Development
Elevate and build a high-performing team of Franchisee Support Specialists, providing coaching, mentorship, and professional development opportunities.
Foster a culture of collaboration, accountability, and continuous improvement within the franchisee operations team and with internal partners.
Job Requirements
Bachelor’s degree in business, or any related field.
Minimum 10 years in franchisee operations, with a track record of successful network expansion and brand management.
Proven leadership experience, with the ability to inspire and motivate a team towards achieving organizational objectives.
Strong analytical skills and the ability to make data-driven decisions.
Excellent communication and interpersonal skills, with the ability to build strong relationships with internal teams and external partners.
In-dept knowledge of franchise industry trends and best practices.
Sales Management background and/or training, an asset.
Excellent customer service skills and great sense to details.
Ability to remain results oriented when faced with multiple, complex projects and initiatives.
Ability to work in a changing environment and be a change agent.
Proficient in MS Office applications
Demonstrated Skills
Franchise Industry Knowledge: In-depth understanding of the franchise industry, including franchising laws and regulations. Familiarity with franchise business models and best practices.
Leadership and Management: Proven experience in leadership and team management, including the ability to motivate and lead a diverse team.
Operations Management: Expertise in operational efficiency and process improvement.
Communication Skills: Excellent written and verbal communication skills for effective collaboration with franchisees, corporate teams, and external stakeholders.
Strong negotiation and conflict resolution abilities.
Ability to design and deliver effective training programs for franchisees and their staff.
Problem-Solving and Decision-Making: Strong problem-solving skills to address operational challenges and resolve disputes.
Results-Oriented: A track record of achieving key performance indicators and franchise growth targets.
Adaptability: Ability to adapt to changing market conditions and evolving franchise strategies.
Bath Fitter is an equal opportunity employer and is committed to diversity in its hiring and business practices. All qualified candidates are encouraged to apply.
Please note that the Company requires all applicants for employment to submit truthful information and that if the Company learns that an applicant submitted untruthful or false information – even after an applicant’s employment commences – the Company retains sole discretion to either rescind the applicant’s offer of employment or terminate employment.
Bath Fitter thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
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