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Customer Service Representative

2 months ago

Phoenix, United States Aston Carter Full time

Job Title: Customer Service Representative

Job Description

Youll be the first point-of-contact for our customers. Youll answer their requests through phone, chat and/or email this includes everything from order and product questions to payment matters and website guidance. And dont worry, you wont be asked to read from a script or learn dialogue by heart well provide you with the training you need to problem solve for our customers.

Hard Skills

+ Scheduling appointments

+ Taking dictation

+ Composing memos

+ Transcribing notes

+ Researching and creating presentations

+ Generating reports

+ Handling multiple projects

+ Preparing and monitoring invoices

+ Developing the annual budget

Soft Skills

+ Experience and judgment to plan and accomplish goals

+ Ability to perform complicated tasks

+ Leadership capabilities

+ Creativity

+ Adaptability

Job Type

+ This is a contract position with a duration 4+ months supporting peak and holiday into January.

Work Site

This is a hybrid position requiring some days on-site in Tempe, Arizona and some days remote.

Work Environment

The position involves both remote and in-office work, with 2 mandatory in-office days on Tuesdays and Thursdays and 3 days working from home. A third in-office day may be required. The work hours are from 7am or 8am to 4pm or 5pm, Monday through Friday. The role requires cross-training in multiple streams, with interactions including weekly team calls, individual team meetings, and at least three calls with peers.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.