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Collision Bend Brewing Company

2 months ago

Cleveland, United States Seasoned Full time

You are the person that guides the bar guests through our food and beverage program. You are responsible for crafting and serving the desired beverage with the highest standards while maintaining quality, consistency, and presentation, with the intent of exceeding guest expectations.

Expectations and Responsibilities:

-You are required to execute your responsibilities with a sense of urgency, efficiency and professionalism at all times. These expectations include, but are not limited to the following:

Providing exceptional customer service ensuring a positive experience to each and every guest

Greeting guests in a timely, polite and welcoming manner

o We will not tolerate- keeping your head down, not making eye contact with guests, socializing with co-workers instead of acknowledging guests, addressing guests in an abrasive/rude way, or turning your back to the guests.

Demonstrate a complete and comprehensive understanding of all alcoholic and non-alcoholic products created by and carried at Collision Bend at all times.

o We will not tolerate the inability to provide guests with accurate and enticing information/explanations of any of the products within our beverage program.

Demonstrate a complete and comprehensive understanding of Collision Bends food program

o You are required to accurately describe taste, texture, flavor, preparation, and presentation to all guests.

o You are required to exhibit an in-depth knowledge of which dishes are appropriate for guests that have allergy and dietary restrictions. You must be able to answer their questions and provide suggestions with confidence.

o Awareness of menu changes/additions/promotions

Demonstrate complete knowledge of Aloha POS

VIP acknowledgement and procedures

Cash settlement and safety procedures

o Efficient and accurate cash handling

o Documentation of any shortage/overage

Demonstrate ability to consistently execute bar opening and closing procedures

o Must abide by checklists and execute proper stocking and rotating procedures(FIFO)

Exhibit understanding of the philosophy/ideology behind Collision Bend

o Collision Bends philosophy and standards for both the menu and level of Customer Service and Hospitality we strive to provide

o Luke Purcells history and passion for making outstanding beer

o History of Collision Bends location and any other pertinent information relative to creating the best guest experience possible

Abiding by Collision Bend Brewerys uniform standards

o You are required to maintain a clean and neat appearance

Respect coworkers and management at all times

Awareness that our restaurant functions as a whole and all duties are executed as a team

Demonstrate ability to recognize when co-workers need assistance and provide that assistance without management direction in the most efficient, expedited manner

Required to take initiative and assist in tasks outside of your primary job description and any tasks that are deemed necessary by management