Inside Sales Business Development Representative

2 months ago

Myrtle Beach, United States Lenox Roofing Solutions Full time

DescriptionWe are seeking a motivated and results-driven Inside Sales Representative to join our team. As an Inside Sales Representative, you will play a crucial role in generating sales leads, providing exceptional customer service, and promoting our roofing services. You'll work on prospecting and persuading qualified leads further down the sales funnel.Responsibilities1) Customer Engagement:•Respond to customer inquiries, whether through phone calls, emails, or online chat, in a professional and timely manner.•Actively listen to customer requirements and provide information about our roofing products and services.•Build rapport and establish a strong customer relationship by demonstrating empathy and understanding of their roofing needs.2) Lead Generation:•Research and identify potential leads by using various sources, such as online directories, customer databases, and referral networks.•Make outbound calls to generate sales leads, qualify prospects, and schedule appointments for on-site assessments.3) Product Knowledge:•Develop a strong understanding of our roofing products, services, and industry trends.•Clearly and effectively communicate the features and benefits of our roofing solutions to potential customers.4) Sales Support:•Assist in preparing and delivering quotations and proposals to customers.•Collaborate with the sales team to ensure seamless communication and customer follow-ups.•Maintain accurate and up-to-date records of customer interactions in our CRM system.5) Closing Sales:•Identify opportunities to upsell or cross-sell roofing services and products.•Guide potential customers through the sales process, addressing any concerns or objections.•Close sales and achieve monthly, quarterly, and annual sales targets.6) Customer Service:•Provide post-sale support and address any customer inquiries or issues.•Ensure customer satisfaction by following up after services are completed and collecting feedback.7) Market Research:•Stay informed about industry trends, competitors, and market conditions.•Share insights with the team to develop effective sales strategies.Qualifications•High school diploma or equivalent; a college degree is a plus.•Proven experience in inside sales, telemarketing, or customer service is preferred.•Strong communication and interpersonal skills.•Proficiency in using CRM software and other sales tools.•Excellent problem-solving skills and the ability to handle objections.•Self-motivated, goal-oriented, and able to work independently.•Knowledge of the roofing industry is a plus, but not required.•Willingness to learn and adapt to changing market conditions.

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