Outreach & Enrollment Specialist
3 weeks ago
Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help us in our mission, we hire people who are humble, hungry, and smart. And it sure helps if you have a sense of humor. We're not perfect, but we're trying to build a company that we are all proud of. Our high client retention suggests we're on the right path.
Position Overview
In this role, you will develop and utilize in-depth knowledge of the ImpactCare and ImpactAdvocate programs to effectively support member engagement and enrollment. This position requires working Pacific Standard Time hours to accommodate our prospective members.
How You'll Contribute
- Make calls to prospective members and discuss the benefits of our programs to determine which best suits their needs.
- Enroll eligible health plan members into ImpactCare and/or ImpactAdvocate programs.
- Engage with existing and potential members in a way that supports enrollment and fosters awareness of our programs to help change the course of chronic kidney disease and dialysis risk.
- Meet call volume and enrollment requirements; proactively assess and revise approach as needed or directed using multiple forms of communication (i.e. phone, text, secure online chat).
- Determine eligibility and perform various enrollment and disenrollment processes for related members to ensure compliance.
- Partner cross-functionally with various operational business units while supporting departmental objectives within company and regulatory guidelines.
- Obtain missing information for enrollment completion and conduct data gathering piece of enrollment.
- Anticipate workflow needs based on established processes, policy, and procedures.
- Appropriately document all outreach efforts in a way that promotes departmental transparency and complies with HIPAA.
- Appropriately document health data which includes identifying potential cost containment opportunities; refer high-risk or changes in status situations to Health Coaches and/or Care Managers.
- As needed, communicate needs, challenges, and feedback to peers and Coach.
- Must have at least 1 year of outbound call and/or enrollment experience.
- Must have at least 1 year of experience selling a program or product to a consumer.
- Clinical experience and knowledge highly preferred.
- Excellent customer service and interpersonal skills, including conveying empathy when necessary.
- Ability to work Pacific Standard Time hours to accommodate our prospective members.
- Remote work experience is required.
- Ability and willingness to travel multiple times a year, which will include overnight stays for corporate gatherings, conferences, and health fairs.
- Ability to attend and professionally engage in video meetings.
- Strong technological skills, meaning you can effectively and efficiently use computers, peripheral equipment, and applications/systems, including Microsoft products.
- Autonomous self-starter who is comfortable with ambiguity.
- Creative mindset and ability to appropriately challenge the status quo.
- Superb written and oral communication skills.
- Ability to overcome obstacles.
- Ability to effectively balance competing deadlines without losing focus on the bigger picture.
- Reliable internet and power with a designated area to conduct work with minimal interruptions.
- Market competitive salary.
- Generous time off and paid holidays because we value recharging.
- Exceptional healthcare coverage, with the majority of premiums covered by us.
- 401k with generous employer match.
We are proud to be an equal opportunity employer, which means that our employment decisions are inclusive and welcoming, regardless of race, gender, age, color, sexual orientation, gender identity, pregnancy status, religion, national origin, disability, or any other personal, physical, mental, or sensory traits. All individuals who are offered a position must successfully pass a background and reference check prior to their start. All individuals must demonstrate they are legally authorized to work in the United States without sponsorship.
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