Night Auditor

2 months ago

Fayetteville, United States Strand Hospitality Services Full time
Description

Join the Holiday Inn Express Fayetteville South, a Strand Hospitality managed hotel

We offer competitive pay and benefits for our valued employees

Full time Strand Hospitality associates have the option to enroll in Aetna medical, dental, and vision plans. You also receive paid time off, paid basic life and AD&D insurance and the option to purchase additional life for yourself, a spouse and/or children.

Everyone (including part time associates) can join a 401(k) Fidelity plan with a company match of up to 4% of the employee annual income. You also receive pay at time and a half on major holidays, as well as discounts in hotels located worldwide, theme parks, Broadway shows, and much more

Job Summary

The Night Auditor verifies the correctness of guest accounts by balancing each department's income. The auditor posts room and tax and local phone charges to guest folios. In addition to audit responsibilities, the person in this position works the front desk during this night shift (typically 11pm - 7am). This includes providing guest assistance as needed and monitoring the safety and security of the hotel while guests sleep.

Duties and Responsibilities

The Night Auditor's responsibilities include, but are not limited to:
  • Completes posting of all charges.
  • Receives and records guest payments.
  • Posts room, tax, and local calls for the day. Total room revenue should balance to room revenue report.
  • Prepares revenue report to include all day rates.
  • Prepares and has ready by 7 a.m. each day the Housekeeper's Report, listing the status of check-outs, stay-over, vacant, and out-of-order rooms for the night just ended.
  • Assigns rooms in a courteous and efficient manner to all incoming guests.
  • Maintains the daily walk-in reservation count sheet.
  • Pays special attention to the phone and follows the basic rules of courtesy.
  • Records and makes all wake-up calls properly.
  • Provides information to guests in a courteous manner.
  • Knows and follows policies and procedures in emergency situations.
  • Completes the night audit by change of shift at 7 a.m. Gives information to other department heads, especially any information relating to the morning's breakfast business and meeting set-ups.
  • Completes duties and confirms on shift checklist as assigned.
  • Completes various other duties assigned by Supervisor.
Requirements
  • Hotel Night Auditor experience preferred
  • Prior Hotel Guest Services Representative strongly preferred
  • Ability to process math calculations
  • Office skills and technology, accounting/bookkeeping preferred
  • See physical requirements below
Strand Core Values

All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.

RESPECTFUL

ADAPTIVE

SERVICE

ACCOUNTABLE

UNIFIED

DEDICATED

Night Auditor Core Competencies
  • Safety & Security
  • Efficiency/Production
  • Guest Satisfaction
  • Initiative
  • Strong Communicator/Listener
Work Environment
  • Frequent sitting, standing and walking
  • Frequent bending forward and trunk rotation while standing and sitting
  • Frequent stair climbing, pushing, pulling and reaching both above and below shoulders
  • Vision - must have the ability to adjust focus as well as use of close, peripheral and depth/distance vision
  • Hands/Fingers - frequent typing and use of fine motor skills
  • Frequent lifting, carrying, pushing and pulling up to 15 lbs.
  • Occasional squatting and kneeling plus lifting, carrying, pushing and pulling up to 25 lbs.


It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

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