Service Desk Technician
3 weeks ago
Job Description:
Pay Range $ 25hr - $ 27.50hr
Responsibilities:
- The focus of a service desk person is to stay at the service desk and service people over the phone.
- Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency.
- Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.
- For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member.
- Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.
- pply policies to situations with minimal interpretation.
- Supervision Received/Provided: Performing project work as assigned under the supervision of a lead or manager.
- High School Diploma required- Bachelors Degree preferred.
- Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
- bility to provide technical support to computer users both on the telephone and face-to-face when necessary.
- Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments.
- Expert level knowledge in at least one of these areas.
- bility to broaden knowledge in the functional.
- reas of IT and be proficient in 2 or more functional areas.
- Strong basic execution capabilities within functional areas of IT.
- Moderate proficiency in troubleshooting desktop computer issues, both hardware and software.
- bility to manage a work queue in a ticketing system Illustrative.
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