Service Desk Technician

3 weeks ago


Chicago, United States Cynet Systems Full time

Job Description:

Pay Range $ 25hr - $ 27.50hr

Responsibilities:

  • The focus of a service desk person is to stay at the service desk and service people over the phone.
  • Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency.
  • Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.
  • For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member.
  • Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.
  • pply policies to situations with minimal interpretation.
  • Supervision Received/Provided: Performing project work as assigned under the supervision of a lead or manager.
Education and Experience:
  • High School Diploma required- Bachelors Degree preferred.
  • Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
  • bility to provide technical support to computer users both on the telephone and face-to-face when necessary.
  • Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments.
  • Expert level knowledge in at least one of these areas.
  • bility to broaden knowledge in the functional.
  • reas of IT and be proficient in 2 or more functional areas.
  • Strong basic execution capabilities within functional areas of IT.
  • Moderate proficiency in troubleshooting desktop computer issues, both hardware and software.
  • bility to manage a work queue in a ticketing system Illustrative.


  • Chicago, United States TEKsystems Full time

    Description: Our client is about to rollout of MS Authenticator and Prisma VPN to all US users. This is an authentication and VPN change for all US users, which will drive an increase in ServiceDesk calls. They are looking to bring in 4 technicians that can address those calls while their team focuses on their day-to-day operations. • Prior experience...


  • Chicago, United States TEKsystems Full time

    Description: Our client is about to rollout of MS Authenticator and Prisma VPN to all US users. This is an authentication and VPN change for all US users, which will drive an increase in ServiceDesk calls. They are looking to bring in 4 technicians that can address those calls while their team focuses on their day-to-day operations. • Prior experience...


  • Chicago, United States Sagin Full time

    Job Description Job Description The Service Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. Basic Functions IT Support relating to technical issues involving...


  • Chicago, United States Sagin Full time

    Job Description Job Description The Service Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. Basic Functions IT Support relating to technical issues involving...


  • Chicago, United States ApTask Full time

    About Client: The client is a global investment and advisory financial services firm that engages in investment banking, asset management, capital markets services, and insurance services. It's commitment is to advance the strategic interests of our clients and to deliver long-term results with excellence and integrity. The client help governments,...


  • Chicago, United States ApTask Full time

    About Client: The client is a global investment and advisory financial services firm that engages in investment banking, asset management, capital markets services, and insurance services. It's commitment is to advance the strategic interests of our clients and to deliver long-term results with excellence and integrity. The client help governments,...


  • Chicago, United States SAGIN, LLC Full time

    Job DescriptionJob DescriptionThe Service Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.Basic FunctionsIT Support relating to technical issues involving core...


  • Chicago, United States SAGIN, LLC Full time

    Job DescriptionJob DescriptionThe Service Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.Basic FunctionsIT Support relating to technical issues involving core...


  • Chicago, United States SAGIN, LLC Full time

    Job DescriptionJob DescriptionThe Service Desk Analyst is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.Basic FunctionsIT Support relating to technical issues involving core...

  • Showroom Specialist

    1 week ago


    Chicago, United States Uplift Desk Full time

    As a Showroom Specialist, your focus will be ensuring every client feels valued the moment they walk through our door. You’ll be an expert at creating rapport with clients to uncover their needs with the knowledge to effortlessly match them with just the right product that they never realized they needed. Whether it’s the proper ergonomic height of a...

  • Showroom Specialist

    2 weeks ago


    Chicago, United States Uplift Desk Full time

    As a Showroom Specialist, your focus will be ensuring every client feels valued the moment they walk through our door. Youll be an expert at creating rapport with clients to uncover their needs with the knowledge to effortlessly match them with just the right product that they never realized they needed. Whether its the proper ergonomic height of a computer...

  • Account Manager

    1 week ago


    Chicago, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...


  • Chicago, United States Keno Kozie Associates Full time

    Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and...


  • Chicago, United States K2 Services Full time

    Job DescriptionJob Description​                                                               Service Desk Analyst (On-site Chicago)             Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk...


  • Chicago, United States K2 Services Full time

    Job DescriptionJob Description​                                                               Service Desk Analyst (On-site Chicago)             Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk...


  • Chicago, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. So, if you're talented, driven, creative, and hungry to...


  • Chicago, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. So, if you're talented, driven, creative, and hungry to...


  • Chicago, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. So, if you're talented, driven, creative, and hungry to...


  • Chicago, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. So, if you're talented, driven, creative, and hungry to...


  • Chicago, Illinois, United States Tegus Full time

    Tegus is the leading market intelligence platform for key decision makers. We power some of the world's most well-respected institutional investors, corporations, and consultancies through the largest and most comprehensive database of primary and market information. Our products and services enable clients to discover unmatched insights and answers to the...