ServiceNow Platform Architect

2 weeks ago


Dallas, United States HexaQuEST Global, Inc. Full time
ServiceNow SAMPro Architect
  • Atleast 10+ years of ServiceNow experience and on full cycle implementation of ServiceNow ITSM, ITAM including SAM Pro
  • Manage and monitor the IT Asset Repository for Software Assets
  • Track and capture any change on Software Assets (deployment, lost or stolen etc.) in the IT Asset Repository
  • Validate periodically The IT Asset Repository data accuracy and investigate discrepancies.
  • Check the IT Asset Repository to determine whether existing Software can be re-used to fulfill a request
  • Update the IT Asset Repository ticket (request, incident, change ticket etc.) with Asset status (assigned, procured, deployed etc.)
  • Determine capability to inventory Software Assets
  • Help define alternative procedures if Software cannot be inventoried with current toolsets
  • Assess the impact of any major change on the Software Assets and discuss findings with appropriate stakeholders
  • Define how Software harvesting should be performed and track the harvested Assets in the IT Asset Repository
  • Coordinate Software disposal
  • Technical Expertise:
  • Strong capability to perform:
  • Update/close RITM for software requests
  • Evaluate if license is available by checking stock status
  • Entitlement process/License Assignment
  • Review and reconcile license compliance report
  • Investigate non-compliance and provide resolution
  • Validate software license creation
  • Create/Update Software Models/Create Standard Catalog/ Create Software Catalog entries
  • Receive PO Release and Invoice and perform 3-way match
  • Validate software discovery
  • Work with Platform Team to troubleshoot software discovery issues
  • Provide Software Inventory and license compliance-related reports
  • Update/maintain ITAM repository for accurate inventory count resulting from the SAM processes
  • Evaluate License Usage and harvest unused licenses
  • Understand software licenses product use rights
  • Knowledge of Catalogs
  • Knowledge of ServiceNow workflows
  • Flexera DataPlatform


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