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ServiceNow ITOM Architect

4 months ago

Dallas, United States Kaygen Global Services Pvt Ltd Full time

KAYGEN is an emerging leader in providing top talent for technology based staffing services. We specialize in providing high-volume contingent staffing, direct hire staffing and project based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries.

Job Title: Servicenow ITOM Architect

Location: Remote

Duration: 2+Months + Extension

Note :CSDM or Service mapping experience .

Job Description:

We have an urgent need for a ServiceNow ITOM Architect. They need a strong technical architect that has experience implementing the ITOM Suite, specifically the Service Mapping and Discovery modules. This individual will help create the design, work through hands-on keyboard tasks, assist with workshops, etc. The selected candidate should be strong in the ServiceNow ITOM optimization space, as this is a new implementation for the client.

Roles and Responsibilities:

  • Assist in the development and deployment of ServiceNow solutions, specifically the Service Mapping and Discovery modules, while ensuring adherence to leading practices and standards.
  • Leverage Service Mapping checklist to validate readiness of client environment to initiate ITOM Service Mapping efforts.
  • Capture the right details needed to initiate Service Mapping – such as credentials, application architecture diagrams, entry points etc.
  • Conduct thorough testing and quality assurance to ensure the reliability and performance of implemented solutions.
  • Provide comprehensive training to clients on the usage and administration of ServiceNow platform through workshops.

Requirements:

  • In-depth experience working as a ServiceNow Consultant, with a focus on Service Mapping, Discovery, Event Management, and CMDB
  • Proven track record of successfully implementing and configuring ServiceNow solutions for enterprise clients.
  • Experience creating detailed technical documentation including solution designs, configuration guides, and standard operating procedures.
  • Ability to run ServiceNow workshops, specifically for Service Mapping and Client, as needed.
  • ServiceNow certifications (Certified Implementation Specialist - ITOM, Certified System Administrator) are highly desirable.