Call Center Representative

1 week ago

New York, United States SPS North America Inc Full time
#parttime

Job Title: Customer Support Representative/ Call Center Representative

Reports To: The Customer Support Representative will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:

The Customer Support Representative will play a crucial role in providing administrative assistance and top-notch customer service to our clients. The ideal candidate will have a strong working knowledge of Microsoft 365 applications, particularly Excel, and will be responsible for ensuring customer inquiries are handled efficiently and professionally.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:
  • Provide excellent customer support through phone and email.
  • Assist customers with inquiries, troubleshooting, and resolving issues in a timely manner.
  • Perform administrative tasks, including managing schedules, handling correspondence, and maintaining records.
  • Utilize Microsoft 365 applications, including Outlook, Word, Teams, and Excel, to support daily operations and improve customer service efficiency.
  • Prepare and analyze reports using Excel to track customer interactions and identify areas for improvement.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Maintain up-to-date knowledge of company products and services to better assist customers.
  • Follow established protocols and procedures to ensure customer satisfaction and adherence to company policies.
  • Provides 5-star customer service to all employees (in all forms of communication).
  • Builds professional relationships with customers and other teams.
  • Maintains professionalism and composure when interacting with all employees.
  • Trains back-up and providing guidance on policies and procedures.
  • Determines what additional support is needed when handling sensitive inquiries.
  • Provides exceptional customer service to client.
Competencies:
  • Strong verbal and written communication skills.
  • Excellent hospitality and customer service skills.
  • PC skills - MS Office Suite experience.
  • Ability to handle multiple tasks simultaneously.
  • Good organizational skills.
  • Requires knowledge and understanding of technological ordering systems and ability to comprehend instructions.
  • Possesses the ability to work independently and is capable of completing projects.
  • Adaptable and flexible to needs at a moment's notice.
Qualifications and Education Requirements:
  • High school diploma or equivalent; additional education or certification in customer service or related fields is a plus.
  • Knowledge of Vivaticket a plus.
  • 1-2+ years prior work of sales & Administrative experience required.
  • Proficiency in Microsoft 365 applications, particularly Excel, Outlook, Word, and Teams.
  • Ability to work assigned work hours determined by the manager.
  • Excellent organizational and time management skills.
  • Analytical abilities and aptitude in problem-solving.
  • Superb written and verbal English communication skills.
  • Current knowledge or ability to learn computer-based systems required for functions of position.
  • Required to maintain an overall professional appearance and attitude.
  • Adhere to all policies and procedures required.
Physical Demands:
  • Approximately 50% of the time this position requires the below physical demands.
  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
  • Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.).
  • Ability to lift or move 40 lbs. or greater frequently.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Must be able to utilize computer monitor and keyboard.
Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range

$21-$21 USD

WHAT WE OFFER
  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

To view our privacy policy, click on the link below:

SPS-North America Privacy Policy

  • Call Center Representative

    1 month ago

    New York, United States GAR Engineering Full time

    GAR Engineering is seeking a dedicated Call Center Representative to join our dynamic team within the civil engineering sector. As a front-line ambassador for our company, you will play a critical role in managing incoming calls and addressing customer inquiries, ensuring a seamless communication experience between our clients and our engineering teams. This...

  • Call Center Representative

    2 months ago

    New York, United States eTeam Full time

    Job Title: Call Center RepresentativeDepartment: Corporate Payroll Operation Location: New York, NY 10004Start Date: 11/04/2024End Date: 01/04/2025Hours: 40 hours per week (8 hours per day, 5 days per week)Work Location: Onsite at one of the following: Bellevue, Lincoln, Elmhurst, Jacobi, or Metropolitan HospitalsJob Description: The Call Center...

  • Call Center Representative

    1 month ago

    New York, United States eTeam Full time

    Job Title: Call Center Representative Department: Corporate Payroll Operation Location: New York, NY 10004 Start Date: 11/04/2024 End Date: 01/04/2025 Hours: 40 hours per week (8 hours per day, 5 days per week) Work Location: Onsite at one of the following: Bellevue, Lincoln, Elmhurst, Jacobi, or Metropolitan Hospitals Job Description: The Call Center...

  • Call Center Representative

    2 months ago

    New York, New York, United States PrimeCare Medical, Inc Full time $25 - $35 per hour

    At PrimeCare Medical, Inc., our dedication lies in delivering outstanding healthcare solutions within correctional settings. We aim to ensure that individuals in these facilities receive exceptional, compassionate medical services. As a vital member of our expanding team, the Call Center Representative is key in guaranteeing that patients, personnel, and...

  • Call Center Representative

    1 month ago

    New York, United States Equiniti Full time

    Management Level I ***This is a temporary, 100% remote position Other Remote Locations: AL, CT, FL, GA, MA, MD, NC, NJ, NY, PA, SC, TX ShiftInformation Shift Time: 9:00 am to 4:00 pm [AM Shift] Hours: Monday - Friday, full time Some Saturdays required from 10:00 am to 6:00 pm Compensation: $18.00/hour Equiniti is a leading international provider of...

  • Call Center Representative

    3 weeks ago

    New York, United States Medix Full time

    Job Title: Healthcare Call Center Representative Location: Must be local to NYC ***do not apply if you are not in the NY area CM Support Coordinators work in tandem with another CMSC and the Care Manager to do assessments and compliance checks of their members. Will be on the phones 80% of the time and have a metric of 10 member conversations a day. These...

  • Healthcare Call Center Representative

    3 weeks ago

    New York, United States Medix Full time

    Medix is hiring a Healthcare Call Center Representative based out of New York, NY to assist with patient questions, updating information in EMR systems, and answer insurance inquires. Qualified candidates will have healthcare experience and be comfortable on the phones, working with computer systems, and working in a metric based environment. This role does...

  • Call Center Representative

    1 month ago

    New York, United States Careers Integrated Resources Inc Full time

    Job Title: Call Center Representative - Payroll Job Location: New York, NY, 10004 Job Duration: 3 months+ with possible extension Shift Time: 8 am to 4:30 pm Pay Rate: $25 - $30/h on W2 contract Duties: Schedule appointments, reminder calls to patients. Book and reschedule clinic appointments. Answer customer inquiries regarding their...

  • HELOC Call Center Representative

    3 months ago

    New York, United States Digital Risk Full time

    Who we are: Digital Risk’s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients. Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to...

  • Bilingual Call Center Representative

    1 week ago

    New York, United States AltaStaff Full time

    AltaStaff is a staffing agency currently looking for a Bilingual Call Center Representative to work with our Managed Care Client! We are looking for bilingual candidates who are fluent in Spanish, Russian, Chinese, Korean, Haitian Creole, or PunjabiThis position is fully in-office, located in Manhattan, NY Pay Rate: $18.00/hr Schedule: Full time schedule...

  • Call Center Representative-Family Call Center

    1 month ago

    New Hyde Park, United States Parker Jewish Institute Full time

    Call Center Representative-Family Call Center The Parker Jewish Institute, located in New Hyde Park, NY, is seeking dedicated Call Center Representatives to join our team of professionals on a part time/per diem basis in our Family Call Center. Parker's Family Call Center is an important communications link for family members of our patients and residents,...

  • Call Center Representative II

    4 months ago

    New York, United States NYC Health Hospitals Full time

    MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned...

  • Call Center Representative

    4 weeks ago

    New York, United States Government Employees Insurance Company Full time

    Customer Service Representative – Buffalo, NY Ask your recruiter for details about salary!Please ensure you read the below overview and requirements for this employment opportunity completely.When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your...

  • Call Center Representative II

    4 weeks ago

    New York, United States MetroPlusHealth Full time

    Job DescriptionJob DescriptionEmpower. Unite. Care.MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.About NYC Health +...

  • Call Center Representative II

    4 weeks ago

    New York City, United States MetroPlusHealth Full time

    Empower. Unite. Care.MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.About NYC Health + HospitalsMetroPlusHealth provides the highest...

  • Call Center Representative-Delaware

    2 weeks ago

    New Castle, United States Gainwell Technologies - HMS Holdings Corporation Full time

    As Call Center Representative-Delaware (Hybrid), you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a communitys most vulnerable. Connect your passio Call Center, Representative, Technology, Healthcare

  • Call Center Representative

    4 months ago

    New Haven, United States Yale New Haven Health Full time

    Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Responds to a wide range of customer calls in a fast-paced...

  • Call Center Representative

    4 weeks ago

    New Whiteland, IN, United States Government Employees Insurance Company Full time

    Customer Service Representative – Indianapolis, INSalary: $20.00 per hour / $40,300.00 annually When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Indianapolis, IN...

  • Call Center Associate

    4 weeks ago

    New York, United States Government Employees Insurance Company Full time

    Customer Service Representative - Buffalo, NY Ask your recruiter for details about salary!Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to...

  • Contact Center Representative

    6 months ago

    New York, United States NYC Health Hospitals Full time

    Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of...